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Automotive Service Advisor

2 weeks ago

Belconnen, Australia Next Level Personnel Full time

**Automotive Service Advisor - Canberra**

**Y**our skills and experience in the following areas will be highly valued:*
- Must be an experienced automotive Service Advisor role.
- Outstanding guest service and presentation skills.
- A focus on process, quality, results and exceptional CSI.
- Excellent written and verbal communication, along with time management skills and the ability to work under pressure.
- Computer literacy - Microsoft Office.
- A valid driver's license including manual transmissions.

**As a Service Advisor, you will be responsible for**:

- Greeting guests to the dealership's service department;
- Booking and managing guest appointments;
- Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
- Obtaining accurate parts and labour prices for our guests;
- Keeping each guest up to speed on the servicing of their vehicle;
- Handling any guest complaints and ensuring prompt issue resolution;
- Preparing invoices and closing allocated repair orders in a timely manner;
- Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.