In-service Support Manager

1 week ago

Canberra, Australia Downer Group Full time

Join our **Downer Professional Services**team and play a key role in delivering complex defence and national security projects that safeguard Australia’s future.

**Downer Professional Services**is comprised of two business units, our **Technical, Advisory, and Capability**consulting practice and **Team Downer,**a major service partner to Defence. Together, we are a multi-disciplinary advisory and delivery partner of choice for our clients in Defence and National Security.

We currently have an opportunity for an **In-Service Support Manager**based in Canberra to support the transition and sustainment of the JIC System, ensuring optimal operation from Introduction Into Service (IIS) through ongoing support, while liaising with Defence and industry stakeholders.

**What You’ll Do**

This role offers a broad scope, with key role responsibilities including:

- Act as the interface between ADF and industry within delegated scope
- Manage configuration and support the Engineering Manager with CCB preparation
- Oversee TDL equipment, SCAs, and coordinate repair/replacement items
- Provide input into IIS transition planning and corporate reporting
- Support MILIS/ERP processes and stakeholder engagement across Defence

**What You’ll Bring**
- Act as the interface between ADF and industry within delegated scope
- Manage configuration and support the Engineering Manager with CCB preparation
- Oversee TDL equipment, SCAs, and coordinate repair/replacement items
- Provide input into IIS transition planning and corporate reporting
- Support MILIS/ERP processes and stakeholder engagement across Defence

Due to the nature of the work, you are required to currently hold and maintain a minimum **Negative Vetting 1**or higher Security clearance as required by the Commonwealth. In some instances, compliance with **International Traffic in Arms Regulations (ITAR)**requirements may also be an inherent requirement.
- More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.**Why Downer Professional Services**

At Downer Professional Services, we’re not just a workplace - we’re a business dedicated to contributing to the shaping of the future of defence in Australia. As the country’s only sovereign prime, we’re committed to making a real difference in protecting Australia’s interests.

**What is means to belong at Downer Professional Services**Meaningful work**:Help to deliver critical Defence projects that protect Australia and shape its future.**Professional development**:Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice.-
**Veteran support**: Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service.
- You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. _
- We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.-
- As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.- If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward._

  • Support Services Manager

    2 days ago

    Canberra, Australia National Capital Private Hospital Full time

    SUPPORT SERVICES MANAGER - FULL TIME Have you got what it takes to manage a large team of patient service officers, wards persons, housekeeping and catering? **About Us**: We work together for better care. National Capital Private Hospital is a 148 bed facility located in Garran ACT. Our hospital provides a range of acute and medical healthcare services...

  • After Hours Support

    1 week ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $90,000 per year

    Job Title: After Hours SupportLocation: Canberra, Australian Capital Territory 2601, AustraliaRole Type: Full-timeExperience Level: VariedClosing Date: 17 October 2025Background:Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability,...

  • Support Worker

    2 weeks ago

    Canberra, Australia Oaktrees Support Services Full time

    **Who We Are**: OakTrees is a NDIS approved Disability Service Provider that facilitates support services within NSW. Our professional healthcare staff are backed by experience, and we know what difference that experience will make! We seek to understand you and your goals to help achieve them together. At OakTrees, we have a keen eye for talent and recruit...

  • Information Management System Support L5

    7 days ago

    Canberra, ACT, Australia Australian Secret Intelligent Service Full time $105,013 - $113,141 per year

    Information Management System SupportLevel 5$105,013 - $113,141 (plus superannuation)ASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promoteAustralia's vital interests through the provision of intelligence services as directed by the AustralianGovernment. Its work can involve collecting intelligence relating...

  • Family Support Worker

    2 days ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $80,000 per year

    The organisation:Capability Support was established in 2023 with the simple statement that we can do better for the community, through providing personalised, flexible, professional and easy-to-access supports.Capability's vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering...

  • APS3 Legal Support Officer

    7 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    *About the role*In this role, the you are responsible for undertaking general administrative support services to meet the day-to-day needs of the legal practice groups. The Legal Support Officer will operate under general direction within a dynamic operating environment to provide a range of contemporary support services that are efficient and streamlined....

  • Inclusion Support Officer

    1 week ago

    Canberra, Australia Woden Community Service Full time

    **Woden Community Service (WCS)** is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...

  • Compliance Support Officer

    4 hours ago

    Canberra, Australia Woden Community Service Full time

    **W**oden Community Service** is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...

  • Executive Support Officer

    2 days ago

    Canberra, ACT, Australia Randstad - Business Support Full time $90,000 - $120,000 per year

    Are you an exceptional support officer seeking a challenging and rewarding APS4 role? Do you pride yourself on your organisational superpowers, attention to detail, and ability to keep everything running smoothly? We're looking for someone with relevant skills and experience to fill a pivotal support role within a key government agency.With positions...

  • Service Management Support Officer

    6 days ago

    Canberra, Australia Department of Agriculture & Water Resources Full time

    APS 6 - $85,833 - $97,454 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** The ICT shared services being provided by the Department of Agriculture, Fisheries and Forestry (DAFF) range from the infrastructure and platforms that form the basis of the department’s ICT network through to the delivery of end user...