Administrative Services Manager

**Administration Manager**
We are seeking an experienced **Administration Manager** to join our team at **St Andrews Ipswich Private Hospital**. This is a **Permanent Full-Time** or** potential Job-Share **opportunity**.**

**About the Role**

An exciting opportunity has arisen for a dynamic professional to join the management team at St Andrews Ipswich Private Hospital. Reporting to the Director of Finance and Hospital Support Services, the Administration Manager is responsible for providing effective management and direction to all reception and clerical staff to deliver a full suite of administrative support. The Manager ensures the efficient operation of all bookings, pre-admin, back and front office as well as the provision of high level administrative and reception services to the Hospital.

**Duties will include**:

- Manage all operational aspects of the front office, reception, switchboard, and admissions area within the Hospital including active involvement in undertaking daily service requirements within these areas
- Provide support, assistance and leadership to staff as required
- Ensure that customer standards of the team are delivered in accordance with required standards
- Ensure all Health Funds checks and eligibility checks are done in an accurate and timely manner, adhering strictly to established policies and procedures
- Ensure efficient document control measures are maintained across the department
- Ensure that the administrative functions support the clinical functions, and all requests for service are undertaken and met in a timely manner

**About You**

To succeed in this role, you will have exceptional communication skills both verbally and in writing coupled with the ability to lead, motivate and develop others to achieve results. Your commitment to delivering exceptional customer service in line with our Ramsay Core Values will also be key to your success.

**You will also demonstrate**:

- Exceptional stakeholder management skills
- Previous experience in a hospital environment
- Experience working with Patient Administration Software (preferably Meditech)
- Knowledge of health fund contracting system
- Demonstrated commercial acumen
- Excellent computer skills (MS Office package)
- Knowledge of Private Health Care System

**Desirable criteria**:

- Tertiary qualification in health management or related discipline or a proven record of success in managing a complex range of services in a health environment

**About Ramsay**

St Andrew’s Ipswich Private Hospital is a fully accredited advanced surgical, medical, and obstetric hospital situated 5 mins from the Ipswich CBD. St Andrew’s is a 203-bed acute care hospital committed to providing the highest standard of specialised services, skilled personnel and sophisticated technologies.

The hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of _‘People Caring for People’_ since 1972.

Benefits of working with us include
- Professional Development - Grow your career across our national network
- Extensive Employee assistance program
- Industry discounts across private health insurance, retail services, financial services and more.

St Andrew’s Ipswich Private Hospital in particular, offers staff parking, a wide range of in hospital services and range of dining and commercial options in the nearby Ipswich city centre.

**How to Apply**

**Requirements**:

- Must be **vaccinated against Covid-19** a vaccine approved by the Australian Technical Advisory Group on Immunisation
- Must provide a **National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases

**For enquiries, please contact**:
Michelle Bennett, Human Resources Business Partner