Administration Manager

**Management**

**Ipswich**

**Full Time**

**Icon Cancer Centre Australia**
- We are proud to expand our presence in West Moreton, building on nine years of service in the region and our strong foundation at St Andrew’s Private Hospital. We’re excited to offer an exceptional opportunity for an Administration Manager to join Icon’s team at our new site within St Andrew’s Private Hospital, Ipswich. In this key leadership role, you will have the unique chance to build and lead your own team, shaping the future of this dynamic new facility._
- **Supportive Environment**with Training Provided
- **Competitive Remuneration,**Development & Progression Opportunities
- **Permanent, Full-Time (Monday to Friday) - Ipswich**

**Things you’ll be doing**:
**_Leadership of Administration Team_**
- Lead and support the Administration/Practice Management team, fostering a safe and productive work environment.
- Understand and manage all administration tasks, providing hands-on support as needed.
- Recruit, orient, train, and conduct performance reviews for new staff.
- Build a high-performing team through effective performance management.
- Implement efficient rosters to balance workloads and site needs.
- Communicate consistently and transparently with the team.
- Actively participate in Site Leadership and foster collaboration.
- Conduct monthly team meetings and encourage a participatory approach.
- Identify skill gaps and ensure staff training aligns with business goals.

**_Operational Management - Patient Services_**
- Ensure efficient patient admission, discharge, and outpatient appointment processes.
- Maximise utilisation of consultation rooms and optimise workflows.
- Ensure compliance with privacy principles and document requirements.
- Oversee billing processes, audits, and customer service.
- Facilitate smooth patient transitions through clear communication with wards/units.
- Oversee quality improvement, ACHS accreditation, VMO engagement, rostering, IT support, WHS compliance, training, and incident management.

**Is this you?**
- Business-related certificate or degree (e.g., Certificate IV in Front-line/Business Management) or equivalent experience (essential).
- 3-5 years in a similar role (desirable).
- Proven leadership, HR, and team development skills, including workload management, performance management, and training.
- Ability to lead innovation, change, and multi-disciplinary teams.
- Strong relationship-building skills with VMOs and stakeholders.
- Expertise in private health fund claiming, Medicare, and DVA processes.
- Knowledge of hospital management systems and advanced Microsoft Office skills.
- Adaptability to new technologies (e.g., Skype, Telehealth).
- Local IT troubleshooting experience (e.g., printers, telephones, Dictaphones).
- Strong verbal and written communication for sensitive issues and presentations.
- Proven ability to coordinate projects and achieve stakeholder satisfaction.
- Commitment to customer service and long-term relationship building.
- Understanding of private health fund billing.

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**_Here’s why our people choose us:_**
***Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
**Connection, at Heart**: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
**Opportunity, at Hand**: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

**Extra benefits for YOU**:

- **Career-Enhancing Training**: Access dedicated, industry-recognized training courses to boost your career.
- **Competitive Remuneration & Professional Development**: Enjoy a structured career pathway and competitive pay.
- **Rewards & Recognition**: Be part of a valued rewards program that acknowledges your h