Receptionist / All-round Administrator

**Location**: Girraween, NSW
**Hours**: 9:00 AM - 3:00 PM (Monday to Friday)

**About CARLIGHT**:
At CARLIGHT, we pride ourselves on providing exceptional service in the caravan and trailer industry. As a leading dealership, we offer European caravans, trailers, and outstanding customer service. We are looking for a motivated and versatile Receptionist / All-Round Administrator to join our team at our Girraween office.

**The Role**:
Your responsibilities will include:

- **CRM Management**: Using the GHL CRM system to track customer interactions, update contact details, and ensure smooth communication through automated workflows.
- **Lead Management**: Following up with leads as part of the defined sales process, ensuring timely and consistent follow-up to drive conversions and sales.
- **Task and Appointment Management**: Scheduling appointments and service requests within the GHL, and using task management features to keep track of follow-up actions.
- **Customer Data Management**: Ensuring customer records are kept up-to-date in the CRM, tracking sales and service progress, and generating reports as needed.
- **Cross-Department Communication**: Directing customer inquiries to the Marketing, Handover, and Operations teams, ensuring that all customer needs are efficiently addressed.
- **Problem Solving**: Actively engaging with customers to understand their issues and providing solutions that meet their needs.
- **Trade Show Support**: Attending trade shows once a month (weekends), where you may also assist with the transportation of caravans.

**Key Requirements**:

- **Strong Communication Skills**: Excellent written and verbal communication skills for customer interaction across various channels.
- **Customer Service Focus**: Previous experience in customer service with a problem-solving mindset and a focus on customer satisfaction.
- **Adaptability**: Ability to adapt to new tools and systems, with a proactive attitude toward learning and using GHL CRM features.
- **Attention to Detail**: Accuracy in updating and maintaining customer records in GHL CRM.
- **Drivers License**: A valid driver’s license and a willingness to tow caravans (training available).
- **Weekend Availability**: Flexibility to work weekends once a month for trade shows.
- **Team Player**: Ability to work independently and collaborate effectively across departments, ensuring smooth operations.

**What We Offer**:

- Competitive salary and benefits.
- A dynamic and supportive work environment.
- Opportunity for career growth within the company.
- A chance to work with an innovative team that is passionate about customer service.

If you are a dedicated and proactive individual who enjoys helping customers, solving problems, and working with innovative tools like GHL CRM, we would love to hear from you

**How to Apply**:
Please send your resume and a cover letter outlining why you are the perfect fit for this role.

**Job Type**: Part-time

Pay: $41,844.69 - $74,248.54 per year

Expected hours: 30 per week

**Benefits**:

- Extended annual leave
- Professional development assistance
- Unlimited annual leave

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Performance bonus

Application Question(s):

- Do you have experience working with CRM systems? If so, which ones have you used, and how comfortable are you with learning new CRM platforms like GHL?
- Do you have a valid Australian driver’s licence? Would you be willing to tow caravans as part of the role?
- Are you available to work weekends once a month for trade shows? How do you manage your work-life balance when such events are required?

Work Authorisation:

- Australia (preferred)

Work Location: In person