Computer Technician and IT Support Officer

**About TechSolvers**

TechSolvers delivers trusted IT solutions to both business and residential customers, with a strong focus on the Sutherland Shire and St George areas. Our workshop in Kirrawee serves as a local hub where customers can drop off devices for repair, and it’s also the base for our remote support operations.

We pride ourselves on delivering secure, reliable solutions backed by solid technical expertise. Privacy and security are at the forefront of everything we do—we treat our customers’ data with the utmost care and ensure our solutions meet the highest standards of protection.

Our customers value our honesty, technical know-how, and clear communication. We’re often the team people turn to when others can’t find a fix—we enjoy solving complex issues and getting results where others fall short.

We’re deeply passionate about technology—not just supporting it, but constantly exploring and learning. Outside of assisting our clients, we’re hands-on with the latest tools and innovations to sharpen our skills and stay ahead of the curve.

**About the role**

You will be based at our Kirrawee office from 9am to 5pm, and will be responsible for instore computer repairs and helping fulfill IT support requests from our business & residential customers in a L1 capacity. There will be onsite work at our customers premises, depending on your capabilities, which we will help develop.

You will be responsible for:

- Diagnosis and repair of malfunctioning computers
- Setup of new computers (Windows, macOS)
- Occasional onsite support (residential and business)
- Malware recovery
- Printer/scanner setup
- Data recovery

**Experience**

At least 1-2 years experience in a similar role is desirable, but we can look past this for applicants that have the right skillset, attitude and perhaps excel in other areas.

**Essential Skills and Expertise**
- PC and laptop hardware assembly, disassembly, and component-level repair
- Operating system installation and configuration (Windows and macOS)
- Hardware and software diagnostics and fault isolation
- Data backup, recovery, and transfer across platforms
- Remote troubleshooting using RMM and remote desktop tools
- Microsoft 365 account setup, configuration, and basic administration
- DNS configuration and troubleshooting fundamentals
- Printer installation and network configuration
- Router and wireless network setup, including ISP integration and wireless standards
- Foundational networking knowledge, including IP addressing, DHCP, and LAN troubleshooting

**Highly Regarded but Not Essential**
- Windows Server administration
- Virtualization via HyperV or Proxmox
- Micro-soldering
- Coding (powershell, python, javascript)
- Website development
- Azure Functions / PowerApps Development
- Linux familiarity

**Personal Qualities**
- Obsessed with technology
- Demonstrates strong organisational skills in managing concurrent responsibilities
- Dependable and consistent in meeting expectations and deadlines
- Demonstrates respect for company policies, procedures, and leadership
- Able to multitask and keep track of multiple jobs concurrently
- Strong troubleshooting ability with logical thinking and effective problem-solving skills
- Able to work independently while maintaining a high standard of performance
- Confident assessing unfamiliar problems and using structured, logical steps to find workable solutions on the spot
- Excellent customer service with outstanding written and verbal communication skills
- Must hold a current Australian driver’s licence

**Job Benefits**

We offer a clear and structured career progression path that outlines exactly how you can grow within our company. As you develop your skills and expand your IT capabilities, you’ll be rewarded with increased responsibilities and corresponding salary growth.

Each stage of our progression framework includes defined role expectations and opportunities for advancement. We also support your professional development through sponsorship of industry-recognised certifications.

**Job Type**: Casual

Pay: $50,000.00 - $63,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have a current Australian Drivers License?
- What base annual salary are you seeking?

Work Authorisation:

- Australia (required)

Work Location: In person