Customer Service Officer

16 hours ago

Noble Park North, Australia Kez's Kitchen Full time

**What you will be doing**:
We have a fantastic opportunity for an experienced & attentive Customer Service Officer to work with a passionate, united team to help take our business to the next level. You will own and drive the Customer Service function at Kez’s Kitchen whilst working closely with a supportive and collaborative sales team.

This role will deliver a high level of excellence across all internal and external customer and consumer service. This role is crucial in ensuring business operations run smoothly and our customers are our highest priority. Your drive, initiative and customer centric focus will support the growth phase we are currently experiencing.

Your day-to-day will involve promptly notifying all team members/stakeholders of any supply issues or changes and/or order allocations and be responsible for both the inputting and invoicing of all customer orders.

**The Company**:
From our humble beginnings in 1991 within the family home, our passion was to create hand crafted wholesome snacks for all. We are proud to say that indeed we do that and more. 100% Australian and family owned, we now bake an extensive range of better for you snacks for national supermarkets, premium grocery stores, cafes, restaurants and airlines worldwide. We are passionate about everything that we do and live by our mantra ‘In our kitchen, no one misses out’. We do this by not only creating delicious snacks everyone can enjoy, but by being an inclusive workplace that values our people as much as our brand

Kez’s Kitchen is an established FMCG organisation with products in a thriving category.

**About You**:

- You have a minimum of 4 years Customer Service experience.
- You have Intermediate level computer skills in Excel, Word and PowerPoint.
- Ideally, but not essential, you have a solid understanding of the Food Industry.
- Experience in Ostendo preferred.
- Sound problem solving skills essential.
- You know what great customer service looks like and this drives you.
- You have strong verbal and written communication skills in dealing with key stakeholders both internally & externally.
- You have an ability to communicate across different levels within the business.
- You are well presented and have a very professional approach towards your role.
- You believe being punctual and reliable are part of your strong work ethic.
- Your attention to detail and high level of accuracy are your strong suits.
- You are self-motivated individual and have the ability to work under pressure.
- Opportunity for immediate commencement.

This is an exciting opportunity for a driven and proactive person who enjoys a fun and supportive work environment. A range of desirable employee benefits together with an opportunity to set the standard, own, and develop the role makes this a very enticing part-time position

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

COVID-19 considerations:
Applicants must be at least double vaccinated

**Experience**:

- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

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