Quality Advisor, Contact Centre

**As the Quality Advisor, you will: - Monitor the work of Contact Centre team members to evaluate service delivery quality and identify coaching, training and development needs. - Coordinate and facilitate one on one feedback and coaching sessions with contact Centre team members to improve customer service quality. - Research, assess and report on...

**Your new company** Operating in 10 countries to deliver professional education across the secondary, vocational education and training and higher education sectors. Offering a diverse range of certificates, diplomas and degrees, this education provider understands the need to work hand in hand with industry leaders and business for real life knowledge and...

Permanent Full Time Roles Rostering that Supports a Great Work/Life Balance On the Job Training and Opportunity to be Part of a Growing Business In our Contact Centre we’re passionate not just about training and developing you for the role you’re in, but nurturing, coaching and developing our employees to be the best version of themselves and setting...

**About the role** Based at our **Newstead office**the **Contact Centre Officer**will work within our award winning small inbound customer contact centre to provide exceptional customer service whilst providing solutions to queries. You will need to take ownership and initiative to solve customer problems, working across the business with interpersonal...

**Permanent Full Time**: - **Immediate Start**: - **Work from home 2 days per week**: - **$90,000 - $100,000 + Super** **C&K Where Every Child Flourishes** We are Queensland’s biggest childcare and kindergarten provider with nearly 350 early learning centres. Our team is driven to support C&K’s mission of nurturing and inspiring children to succeed...

Contact Centre agent role in Brisbane **Your new company** This organisation is committed to providing Queensland with the best service possible. They are looking to hire a Contact Centre Agent in their Brisbane office. **Your new role** Reporting to the Contact Centre Team Leader, your primary role purpose will be to deliver a specialised customer...

**Accountabilities include**: - Build and maintain strong relationships with internal and external stakeholders to support timely and efficient evaluation completion. - Contribute to a team based culture, by ensuring that call quality performance is consistently assessed and maintained for the Brisbane and Emerald contact centre. - Based on call monitoring...

About the roleBased at ourNewstead officetheContact Centre Officerwill work within our award winning small inbound customer contact centre to provide exceptional customer service whilst providing solutions to queries.You will need to take ownership and initiative to solve customer problems, working across the business with interpersonal sensitivity, and...

About the roleBased at our Newstead office the Contact Centre Officer will work within our award winning small inbound customer contact centre to provide exceptional customer service whilst providing solutions to queries.You will need to take ownership and initiative to solve customer problems, working across the business with interpersonal sensitivity, and...

Permanent full-time role - Rotating roster - 9 day fortnight **About Qscan** Qscan Group is the premier of radiology services in Australia, encompassing five leading brands across the country - Qscan Radiology Clinics, North Coast Radiology, South East Radiology, Envision Medical Imaging and Alpenglow Australia. We care about growing and developing our...