Quality Advisor, Contact Centre

1 week ago


Brisbane, Australia Communities, Housing and Digital Economy Full time

**As the Contact Centre Quality Advisor, you will**:

- Monitor the work of Contact Centre team members to evaluate service delivery quality and identify coaching, training and development needs.
- Coordinate and facilitate one on one feedback and coaching sessions with Contact Centre team members to improve customer service quality.
- Research, assess and report on identified quality and service trends to facilitate continuous improvement in service delivery and customer experience.
- Liaise with internal and external stakeholders to facilitate the exchange of information and support process improvement initiatives.
- Promote learning and change initiatives within the Contact Centre environment to foster a culture of growth, continuous improvement, and development.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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