Contact Centre Agent

6 days ago

Brisbane, Australia National Storage Full time

Permanent Full Time Roles
Rostering that Supports a Great Work/Life Balance
On the Job Training and Opportunity to be Part of a Growing Business

In our Contact Centre we’re passionate not just about training and developing you for the role you’re in, but nurturing, coaching and developing our employees to be the best version of themselves and setting them up for continued success with National Storage and beyond. We want to support, empathise, motivate and inspire our team to achieve the best results for themselves and in turn for our business and stakeholders.

We achieve this by providing two weeks training in preparation for the role, followed by closely supported onboarding when going live with customers. National Storage is a growing business and we’re ready to grow our team into it’s next phase after an already exciting twelve months of evolution including technology updates, the introduction of specialist agents and great opportunities for personal growth.

We also believe in rewarding our agents for their hard work which is why we offer a lucrative commission scheme alongside our competitive base salary

**The Role**:
Reporting into the Contact Centre Manager, our Contact Centre Agents are an integral part of our company culture and business success. The responsibilities include:
Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers needs are met
Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire
Proactively build relationships within all levels of the business with a key focus on our Storage centre teams
Achieve individual targets and great call quality

**Benefits**:
A commission structure that is not only uncapped but extremely achievable
Permanent role within a successful and expanding business which employs great people
Structured two-week training and induction program to ensure your success
Rosters that support a great work/life balance
Access a range of benefits including paid parental leave, well-being subsides and unlimited retail discounts
Work with an innovative commercial business that values teamwork, care & excellence

**About You**:
Building relationships comes naturally to you and is matched with a passion and interest for helping people
You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence
You thrive when working in a team environment but also excel working autonomously
You have a motivated and proactive approach to your role and team
Proficient at using technology and multitasking between different systems
Available to work Monday to Friday 12:00PM to 8:00PMOR Friday to Tuesday 8:00AM to 4:00PM

**This Will Make you Stand Out**:
You have used Genesys Call centre technology
You have a personality that wants to give the ultimate service to our customers
Your positive nature oozes out of you

Our Story

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

Unlock your next step - APPLY NOW (and let us know what shift pattern could work for you)

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