Customer Service Representative

3 days ago

Sydney, Australia Carma Full time

**Description**:
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

At Carma, we make selling a car simple, smooth, and dare we sayenjoyable. As a **Customer Service Representative** in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.

**What you'll be doing**:

- Keep inspections on track
- confirm times, minimise cancellations, and keep everyone in the loop.
- Onboard our vehicles in our system and handle admin like a pro.
- Spot and solve potential issues before they become problems, delivering fast solutions and an unforgettable selling experience.
- Juggle multiple systems (CRM, Hubspot, websiteyou get the idea) while staying one step ahead.
- Keep the team spirit high Take ownership of every interaction, follow up, and close the loop to make every customer feel valued.

**Okay, let's talk about you**:

- You’ve got experience in customer service and a knack for making people feel heard.
- Tech-savvy and curious, ready to learn new systems.
- Multitasking pro with the flexibility to handle changing priorities
- Bonus points if you know your SUVs from your sedans—but it’s not essential.
- We’re open daily, so flexible availability across weekdays and weekends is essential for this role
- We're based in Surry Hills, Sydney - so you'll need to be comfortable with this commute to the office

**What's in it for you?**:

- We love social events, from parties to go-karting and bake sales, there’s something for everyone.
- Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
- We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover

**About Carma**:
**Who we are**

Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards - and the journey has only just begun.

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