Head of Technical Operations

Business Unit:
**Technical Services Manager**
- Function:
**Network Devt, Assets & Maintenance (NDA&M)**
- Job Code:
**701494**

**Head of Technical Operations**
- Lead and innovate technical teams for optimal performance
- Enjoy a hybrid work arrangement: 3 days in office, 2 WFH
- Join an organisation that supports your professional development

**About V/Line**:
V/Line connects Victorians through safe, reliable, and accessible transport. We provide opportunities through travel and transport, connecting people to jobs, education, family, services, tourism, and trade. With significant growth, more services, and unprecedented rail investment, millions depend on us. Join our 3000-strong team and be part of this exciting journey.

**About the Role**:
The **Head of Technical Operations** is a pivotal role that provides strategic leadership and operational management across Infrastructure maintenance engineering, fault centre management, technical systems management, and contracts management. This role is essential for optimising the performance, reliability, and availability of our rail assets, ensuring compliance with regulatory standards, and delivering high-quality service to our customers.

As the Head of Technical Operations, you will:

- **Lead and inspire**: Guide a team of technical professionals, fostering excellence, collaboration, and innovation.
- **Operational management**: Oversee fault centre activities, technical systems, and infrastructure maintenance to ensure compliance and high performance.
- **Contracts management**: Establish and maintain effective contracts management processes, ensuring timely execution and vendor performance.
- **Stakeholder collaboration**: Work with key stakeholders, including VicTrack and Public Transport Victoria (PTV), to align technical operations with strategic objectives and regulatory standards.
- **Continuous improvement**: Drive continuous improvement by leveraging technology advancements and industry best practices.
- **Performance monitoring**: Develop and monitor KPIs to assess and improve technical operations.
- **Budget management**: Manage the departmental budget to ensure efficient resource utilisation and alignment with organisational goals.
- **Industry representation**: Represent V/Line in industry forums and collaborative initiatives to drive innovation and knowledge-sharing.

**About You**:
You are a strategic thinker with strong leadership capabilities, a deep understanding of regulatory requirements, and the ability to drive continuous improvement initiatives. You can inspire and motivate a diverse team, manage complex stakeholder relationships, and ensure the optimal performance and reliability of our rail assets.

**Key skills and experience**:

- **Leadership excellence**: Proven leadership in managing technical operations and inspiring teams.
- **Strategic implementation**: Successful track record in optimising rail asset performance through maintenance strategies.
- **Contract and regulatory management**: Expertise in managing contracts and ensuring compliance with safety standards and regulations.
- **Stakeholder collaboration**: Strong experience in working with key stakeholders, including regulators and government agencies.
- **Continuous improvement**: Ability to drive continuous improvement initiatives and leverage technology advancements.
- **Financial and safety acumen**: Proficient in budget management, financial analysis, and comprehensive knowledge of safety regulations and ISO 55001:2014 practices.

**What’s in it for you?**

In addition to free myki travel, we offer:
**Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.

**Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

**Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

**Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

**Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

**How to Apply**

The recruitment and selection process may include safety and aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

**Applications will close at 11.59 pm on Sunday,**29**th** December 2024**

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that i