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Customer Data Officer

2 weeks ago

Parramatta, Australia WaterNSW Full time

**Note: It's a 12 month term contract with a possibility to turn permanent.**

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our perks and benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Hybrid working arrangement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Attractive remuneration
- And so much more

**What you’ll do**:

- Review data submitted to WaterNSW via its portals (or manually) from either customer, DQPS or other stakeholders, ensuring data submitted is correct, validated, and consistent with regulatory requirements.
- Collate, analyse, record, and enter data in the system as required and undertake data verification and validation as directed.
- Respond to external stakeholders (customers and DQPs), where the data submitted is incorrect or absent, providing feedback in a timely manner.
- Provide input to training materials and fact sheets to assist self-serving customers to comply with their obligations under the non-urban metering reforms.
- Support the education whilst working collaboratively with industry participants and customers to support their ongoing data submission and compliance by providing feedback and training materials.
- Ensure data captured is consistent with the requirements to support data migration to WAVE.

**What we are looking for**:

- Experience in accurate data entry and working with large volumes of data.
- Experience with excel or other analytical tools
- Experience in managing the needs of customers and external stakeholders.
- Experience working within a customer operations function, with focus on delivering quality service to customers.
- Knowledge and experience with validating data
- Knowledge of the non-urban metering reforms.
- Experience working with customer data.
- Experience working for a water utility.
- Knowledge of the water industry, water legislation and industry users in NSW.

Who is WaterNSW? When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

We operate one of the largest water monitoring networks in Australia and the Southern Hemisphere