Customer Data Officer

6 days ago

Parramatta, Australia WaterNSW Full time

**Note: It's a 12 month term contract with a possibility to turn permanent.**

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our perks and benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Hybrid working arrangement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Attractive remuneration
- And so much more

**What you’ll do**:

- Review data submitted to WaterNSW via its portals (or manually) from either customer, DQPS or other stakeholders, ensuring data submitted is correct, validated, and consistent with regulatory requirements.
- Collate, analyse, record, and enter data in the system as required and undertake data verification and validation as directed.
- Respond to external stakeholders (customers and DQPs), where the data submitted is incorrect or absent, providing feedback in a timely manner.
- Provide input to training materials and fact sheets to assist self-serving customers to comply with their obligations under the non-urban metering reforms.
- Support the education whilst working collaboratively with industry participants and customers to support their ongoing data submission and compliance by providing feedback and training materials.
- Ensure data captured is consistent with the requirements to support data migration to WAVE.

**What we are looking for**:

- Experience in accurate data entry and working with large volumes of data.
- Experience with excel or other analytical tools
- Experience in managing the needs of customers and external stakeholders.
- Experience working within a customer operations function, with focus on delivering quality service to customers.
- Knowledge and experience with validating data
- Knowledge of the non-urban metering reforms.
- Experience working with customer data.
- Experience working for a water utility.
- Knowledge of the water industry, water legislation and industry users in NSW.

Who is WaterNSW? When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

We operate one of the largest water monitoring networks in Australia and the Southern Hemisphere

  • Project Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $410 - $450 p/d + super - Contract until 30th June - Parramatta/WFH **Project Officer - Data | 4 Month Contract | Up to $499.50 p/d incl. super** - $410 - $450 p/d + super - Contract until 30th June - Parramatta/WFH **About the Role** This Project Officer sits within a team works as part of a team that is committed to excellence in project management and...

  • Customer Service Officer

    4 days ago

    Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as **Customer Service Officer - Member Maintenance.** In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers. You will also provide correct and quality...

  • Customer Service Officer

    4 days ago

    Parramatta, Australia HCF Full time

    **About The Role** Join HCF’s Membership team as Customer Service Officer - Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds. As Customer Service Officer you will...

  • Data & Research Officer

    3 days ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **- Multiple Ongoing Full-time Opportunities** - **Grade 7/8 with salary ranging from $101,947 to $112,849 + super**: - **We are located in Parramatta with offices across the state and offer flexible working**: - **We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people living with disability and people...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia HR Ambassador Full time

    **Monday - Friday**: - **Growth Opportunity** One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic & dynamic individuals who are reliable & have great attention to detail. **Responsibilities;** - High volume inbound...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia HR Ambassador Full time

    **Permanent Role**: - **Monday - Friday**: - **Growth Opportunity** One of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic & dynamic individuals who are reliable & have great attention to detail. **Responsibilities;** -...

  • Customer Service Officer

    16 hours ago

    Parramatta, Australia Link Group Full time

    **Overview** Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and main responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution...

  • Disciplinary Officer

    4 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Customer Service Officer

    4 days ago

    Parramatta, Australia Link Group Full time

    **Overview As a **Customer Service Officer **you will be our first point of customer contact, interacting with our client’s members (Superannuation Fund members) and deliver an experience aligned to our **values and purpose **. **On a day-to-day basis, you will**: - Deliver an **outstanding member experience **by providing excellent customer service and...

  • Customer Service Officer, Cm

    16 hours ago

    Parramatta, Australia Link Group Full time

    **About the Role**: Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where your communication and problem-solving skills can shine? Join our team as a **Customer Service Officer (CSO) **, where you will be the first point of contact for investors, employees, and professionals in the finance industry....