Customer Service Officer, Cm

**About the Role**:
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where your communication and problem-solving skills can shine? Join our team as a **Customer Service Officer (CSO) **, where you will be the first point of contact for investors, employees, and professionals in the finance industry. You will handle a variety of inbound and outbound enquiries related to shares, investments, and website support, ensuring that each interaction exceeds customer expectations.

**Key Responsibilities**:

- Provide excellent customer service on inbound and outbound calls, delivering accurate and efficient query resolution.
- Achieve and maintain Key Performance Indicators (KPIs) while adapting to shifting operational demands.
- Contribute to a positive team environment, participating in team meetings and celebrating achievements.
- Actively engage in continuous learning and personal development to improve your skills and knowledge.
- Demonstrate a commitment to the finance sector by staying informed about industry changes and developments.
- Uphold compliance with all legislative and privacy requirements, in line with our company’s values**:Together We Achieve **, **Adapt and Evolve **, and **Client Focused **.

**What We’re Looking For**:

- **Exceptional Customer Service Skills**:You’re great at understanding customer needs and providing tailored solutions.
- **Communication Proficiency**:Excellent verbal and written communication, with a pleasant phone manner.
- **Problem Solving**:Strong ability to interpret complex information and provide clear explanations to customers.
- **Results-Driven**:Proven ability to meet and exceed targets, while maintaining high levels of reliability and punctuality.
- **Adaptability**:Ability to work under pressure, handle difficult or sensitive calls with empathy and resilience.
- **Team Player**:A collaborative approach, with a history of working well in a professional team environment.
- **Tech Savvy**:Intermediate computer literacy, with experience in MS Office and comfort with digital media platforms.
- **Passion for Finance**:A genuine interest in building a career within the finance and registry industry.

**Desirable Experience**:

- Previous experience in **Customer Service **or **Financial Services **is highly regarded but not essential.

**Recruitment Day**:Thursday 7 November

**Start date**:Monday 25 November 2024.

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or c