Service Desk Manager, Clerk Grade 9/10

3 days ago

Illawarra, Australia HAYS Full time

The NSW SES is currently expanding with the creation of a Service Desk Manager

**Service Desk Manager, Clerk Grade 9/10, Wollongong NSW**

The NSW SES is currently expanding with the creation of a Service Desk Manager

**Your new company**

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

**Your new role**

NSW State Emergency Service is recruiting for a Service Desk Manager to lead ICT activities, maintain relationships with stakeholders, and improve services. You'll guide the Service Desk team, ensuring customer-centric support for various clients and technologies while meeting agreed service levels. Oversee the evolution of the Agency Service Desk Platform, equip your team to tackle challenges, and report performance metrics.

There will be the art of juggling complex demands from stakeholders while ensuring customer service satisfaction.

**About you**

To be successful in this role you will:

- Be customer service focused
- Be proficient in managing the enhancement and maintenance of Service Desk technologies in varied ICT environments
- Ability to craft reports to highlight areas for improvement to better our team performance and customer outcomes
- Proven experience in managing and developing a team
- A solution focused attitude to work
- Relationship focused to maintain and nurture relationships with external suppliers
- Have relevant experience Relevant tertiary and/or professional qualifications in ICT or related discipline or significant demonstrated experience in relevant field
- A demonstrated understanding of a Service Desk Manager’s ITIL responsibilities

**What we can offer you**
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
- Maximum TRP $149.617 (salary range $120,859 - $133,183). Total remuneration package includes salary plus employer's 11% contribution to superannuation and annual leave loading.
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs and services
- Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

**What you need to do now**

How to Apply

***ALL APPLICATIONS MUST BE SUBMITTED VIA I WORK FOR NSW link below**

LINK**

**Applications close: Sunday 17th September, 11:59pm**

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