Community Engagement Coordinator

**Position Description
- Community Engagement Coordinator**

**Position title **Community Engagement Coordinator

**Position number **1094

**Classification (Level) **4

**Department **City Services

**Division **Community Connections

**Business unit **Community Wellbeing

**People Leader **Team Leader, Positive Ageing and Inclusion

**Direct reports **Members of the Community Engagement team
All members of the Community Wellbeing Unit, Team Leaders

**Key stakeholders **Libraries and City Activation, other departments within City of Marion, Contract Panel Members, Trade Register Agencies, Regional
Assessment Services, My Aged Care and Neighbouring Councils.

**Our Purpose**
To improve our residents’ quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops - liveable, valuing nature, engaged, prosperous, innovative,
and connected.

**City of Marion Values**
Our values are critical to us as they help drive behaviours that will enable us to achieve
council’s vision. With the community and safety at the forefront of everything we do, the City
of Marion values: Respect, Integrity, Achievement, Innovation.

**We live our values Our community vision**
**Respect**: treating everyone as we want to be
treated, where all contributions are valued.

**Integrity**: fostering trust and honesty in all
our interactions.

**Achievement**: enhancing our knowledge and
performance to reach our shared goals, while
being dedicated to supporting one another.

**Innovation**: encouraging new ideas and learning
from our experience to do things better.

PD - Community Engagement Coordinator - October 2024

**Position Description
- Community Engagement Coordinator**

**Purpose**
The Community Engagement Coordinator role encompasses leadership, planning and
oversight of the Positive Ageing and Inclusion Programmes and Projects by providing the
team of Community Support, Meals, Finance and Home Maintenance Officers with daily
operational support.

This position will work with clients to identify their goals and strengths, monitor and review
client service plans and satisfaction, implement effective strategies to promote
independence, inclusion and participation. Collaborate and engage key stakeholders,
relevant local community groups, and internal departments to achieve integrated and
flexible services across the region with a commitment to work towards The City of Marion’s
long term community vision.

**Key Deliverables**:

- Implement strategic operations of the Commonwealth Home Support Programme.
- Foster and lead a team culture focused on innovation and achievement in line with the

City of Marion Strategic Plan and support, develop and empower staff to achieve and
develop within their roles.
- Promote and deliver strong customer service to clients and stakeholders.
- Support client choice and decision making by working in partnership with clients in

planning support delivery.
- Liaise and maintain strong relationships and influence policy development and

services with strategic partners and external organisations.
- Undertake human resource activities associated with workforce planning, recruitment,

learning and development and individual performance development reviews with
team members.
- Provide effective coaching, mentoring and support to develop team members through

innovative and dynamic leadership.
- Prepare and collate service and wellness data to report to the funding body.

instructions for the planning, review, continuous improvement, risk management and
delivery of Positive Ageing and Inclusion services.
- Ensure service delivery are within requirements and meet work area plans.
- Undertake conflict and complaints resolution for all matters related to the Positive

Ageing and Inclusion stream.

PD - Community Engagement Coordinator - October 2024

**Position Description
- Community Engagement Coordinator**

**Person Specification**
- Essential criteria
- Comprehensive working knowledge in the coordination and delivery of programs and

supports for people aged 65 years and over, including home modification, meals

programs, social inclusion and related activities to achieve desired outcomes.
- Ability to lead change to business operations and strategy implementation.***
- Ability to effectively support employees in an environment of' continuous

improvement.***
- Highly developed customer service and stakeholder engagement skills.
- Knowledge in the interpretation and implementation of relevant legislation policies

and procedures.
- Demonstrated understanding of financial principles and administrative processes.
- Effective time management skills and flexible to changing priorities/ environments.
- Ability to delegate work and empower employees to build their capability and

effectiveness.
- Sound report writing skills and ability to summarize outcomes.
- Effective communicate with the ability