Call Centre Operator

4 days ago

Cremorne, Australia Ventia Pty Limited Full time

Call Centre Operator / Call Dispatcher

**Date**:16 Dec 2024

**Location**:Cremorne, VIC, AU, 3121

**Company**:Ventia
- Ventia are seeking a vibrant, highly engaged and experience Call Dispatcher top join our **Ventia Operations Centre (VOC)**.
- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of Richmond, Melbourne**.
- The **Ventia Operations Centre** work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.
- The role of the **Dispatch** **Operator**will be required to be available for 12 Hour Shifts on a 24/7 365 Rotating Roster and required on site for all shifts.

**What is on offer**:

- Join our hub for emerging talent
- Fantastic, collaborative, supportive and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform**:

- Goal orientated daily and monthly competitions
- A great central location close to public transport

You can expect to:

- Respond to high volume inbound/outbound activities from members of the community or technicians / contractors
- Monitor and optimise work order outcomes
- Providing a positive customer experience
- Matching customer needs to solutions
- Manage the customer experience through dispatching work orders
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution
- Maintain and update various databases, spreadsheets, and documents

**What you bring to the role;**
- Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
- Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
- Resilience when dealing with challenging activities
- You enjoy a fast paced, high-volume environment
- You bring your best to work every day
- The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to apply

  • Customer Service

    1 week ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service / Call Dispatch Operator **Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of...

  • Operations Centre Manager

    2 days ago

    Cremorne, Australia Ventia Pty Limited Full time

    **Whats on offer** - Reporting to our General Manager - Key leadership role working across diverse industry sectors. - Join one of the largest essential Infrastructure service providers in Australia and New Zealand - Growing team with ability to make a significant impact on client service delivery for the Ventia business. - Be at the forefront of Centre...

  • Customer Service Operator

    2 days ago

    Cremorne, Australia Skout Solutions Full time

    About The Roles Due to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Operations Centre (VOC) to support our clients through our state-of-the-art monitoring systems. As a member within the VOC team, you will be required to manage incoming work orders for proactive...

  • Customer Service Dispatch Operator

    2 weeks ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service Dispatch Operator **Date**:14 Sept 2025 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia - The **Ventia Operations Centre (VOC)** are seeking a vibrant, highly engaged and experience Call Dispatcher top join our team for a permanent full time opportunity based our 24/7 offices in** Cremorne**, VIC. - The **Ventia Operations...

  • Customer Service

    4 days ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service - Help Desk Operator **Date**:24 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- We are looking for a **Customer Service Representative / Helpdesk Operator** within the **Ventia Operations Centre (VOC)**. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.The...

  • Business Support Officer

    1 week ago

    Cremorne, Victoria, Australia Melbourne Innovation Centre Full time $60,000 - $70,000 per year

    About UsMelbourne Innovation Centre (MIC) helps businesses and the entrepreneurs behind them turn great ideas into greater impact.For more than 25 years, we've supported startups, small businesses, and entrepreneurs to start, grow, adapt, and thrive. As one of Victoria's leading innovation hubs, we're entering an exciting new phase of growth as we develop...

  • ▷ (Apply in 3 Minutes) Course Consultant - Contact Centre

    2 weeks ago

    Cremorne, Australia Online Education Services Full time

    The Opportunity Make a Meaningful Impact Through Sales Change lives. Grow your career. Join a team that values purpose as much as performance. Are you an experienced sales professional looking for more than just commissions and quotas? At Online Education Services (OES), every sale you make changes a life. You’ll be guiding prospective postgraduate...

  • CX Operations Leader

    2 weeks ago

    Cremorne, Victoria, Australia Domain Group Full time $60,000 - $120,000 per year

    Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that...

  • Medical Receptionist Cremorne Casual

    8 hours ago

    Cremorne, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Receptionist Cremorne Casual

    4 days ago

    Cremorne, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...