Customer Service Team Leader

Location

Eastern Creek, New South Wales, Australia

**Join Our Team at PPG: Hybrid Customer Service Role**

Are you passionate about delivering exceptional customer service? Do you enjoy helping people get the most out of themselves? PPG is looking for a dedicated and detail-oriented Customer Service Leader to join our team

As a **Customer Service Team Leader**, you will monitor, motivate, coach, train and engage the Customer Service Team to effectively deliver best in class customer experience. Your team will be responsible for tasks such as processing of orders, tracking deliveries, processing of claims and returns and general enquiries with diligence and accuracy. If you are curious and passionate about delivering superior service and want to work for an industry leader, then this may be the career opportunity for you.

Great work life balance with hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends

**Responsibilities**
- Supervise day-to-day operations in the Customer Service department.
- Effectively manage workflows across all sales/service enquiries via CRM system within set SLAs, striving for first contact resolution.
- Establish proactive and professional relationships with internal & external stakeholders.
- Manage and resolve escalated issues and customer complaints.
- Assess training requirements, coaching & mentoring.
- Monthly Individual & Team appraisals as a minimum.
- Recommend changes to customer service procedures, policies & standards in line with continuous improvement philosophy to enhance productivity and performance.

**Requirements**:

- Demonstrated experience leading customer service teams.
- Intermediate working knowledge of Microsoft Outlook, Excel & Word.
- An ability to coach and mentor team members.
- Strong mathematical and written/verbal communication skills.
- Knowledge of Supply Chain functions is an advantage.
- Knowledge of SAP & CRM systems is an advantage.
- Proven interpersonal and team skills.

**About us**

**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.