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Payroll Team Supervisor
2 weeks ago
The Shared Services Payroll team are seeking experienced and skilled Payroll Team Supervisors to join our team.
As a Payroll Team Supervisor, you will lead a large team and be responsible for providing quality Support to your Payroll Management as well as your team members and colleagues within Payroll Services. Your primary tasks will be to:
- Effectively manage and lead a team to administer payroll services and in delivering first class customer service to achieve business outcomes
- Resolve complex payroll matters and the ability to identify areas that require escalation to senior management. This includes a demonstrated ability to respond to customer enquiries in a clear and concise manner.
- Maintain a high level of verbal and written interaction with customers in a professional, helpful manner to enhance the customer’s experience.
- Proactively monitor and manage productivity, and quality assurance processes of the team’s output.
Additional responsibilities include interpreting and providing accurate and considered advice relating to legislation, Enterprise Agreements and policies for current payroll activities and practises.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.
**Notes**: This is a temporary position available for up to 12 months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
**How to Apply**: Please submit a two-page pitch summarising your suitability for the role, ensuring you take into consideration the position information and key capabilities (minimum font 11). Please also submit a curriculum vitae (2-3 pages preferred).
**Note**:
This is a temporary position available for up to 12 months with the possibility of permanency.