Customer Communications Manager
6 days ago
About the job
The Customer, Marketing & Communications (CMC) is responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is.
This Customer Communications Manager role will be focused on driving growth, engagement, and retention of customers for a highly regarded national brand with ambitious goals, within the Marketing Communications team.
Your team
The Marketing Communications team, a part of CMC, combines marketing, campaign management, broker engagement, community support and customer communications.
We are responsible for translating the brand and customer strategy into marketing activity with a focus on building compelling propositions and cohesive customer communications programmes - integrated across paid and owned touchpoints.
We want to attract and retain customers through our marketing communications initiatives and deliver outcomes geared towards our ambitious business goals.
Your impact & contribution
As a Customer Communications Manager, you’ll think holistically about the end-to-end customer experience and create compelling 1:1 customer communication journeys that support customers throughout their banking lifecycle.
Your responsibilities- Actively support the Marketing Communications Lead with prioritising, building, and deploying 1:1 communications in alignment with the wider communications strategy and business goals.- Work with stakeholders and marketing peers to clearly articulate a customer need or business problem and identify the right communications solution.- Work with data analytics to identify the right customer audience, ensuring alignment between targeting and content that delivers the best customer experience.-
- Implement multi-channel customer journeys in line with our standard operating procedures.- Proactively seek out customer insights and results to inform future communications decisions, as well as identifying opportunities to improve operating efficiency.
Your skills & experience- Demonstrated experience in a similar marketing or customer communications role.- Strong, versatile copywriting skills with the ability to write across multiple channels and within tone of voice guidelines.- Proven experience delivering exceptional end to end customer communications programs with strong data and customer insight rationale.- Strong collaborator with excellent stakeholder management skills and the ability to bring together diverse groups of people for a common goal.- Desire to take ownership of assigned projects and work independently, whilst remaining aligned to strategy.- Highly organised with strong attention to detail and time management skills, and the ability to work on a number of projects at the same.- An understanding of customer data and how it can be used to deliver optimal customer journeys.- Ability to report and use data to gain insight and be curious as to how communications/experiences could be improved.- Intermediate MS Office Suite skills, including Outlook, Excel, Word, and PowerPoint.- Marketing or similar qualification or degree desirable but not essential.
Sidekick
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 28/10/2024
-
Communications Consultant
6 hours ago
Perth, Australia Newgate Communications Full timeAt **SEC Newgate**, our people are what set us apart and are at the heart of our success. We create an environment that stimulates and rewards our people, where staff are supported to contribute ideas and embrace opportunities to achieve their personal goals. We look for people who are curious, self-motivated, and collaborative. If you are like-minded and...
-
Customer Communications Manager
4 days ago
Perth, Australia Commonwealth Bank of Australia Full timeCustomer Communications Manager **About the job** The Customer, Marketing & Communications (CMC) is responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest...
-
Customer Communications Manager
6 days ago
Perth, Australia Commonwealth Bank Full time**About the job** The Customer, Marketing & Communications (CMC) is responsible for both bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is. This Customer Communications...
-
Store Manager
1 week ago
Perth, Australia Zone Communications Full time**About the business** Zone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on...
-
Store Manager
6 days ago
Perth, Western Australia Zone Communications Full time $75,000 - $85,000 per yearAbout the businessZone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on delivering...
-
Retail Store Manager
2 weeks ago
Perth, Western Australia Zone Communications Full time $104,000 - $130,878 per yearAbout the businessZone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on delivering...
-
Retail Store Manager
2 weeks ago
Perth, Western Australia Zone Communications Full timeOverviewZone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on delivering excellent...
-
Retail Store Manager
1 week ago
Perth, Western Australia Zone Communications Full timeOverviewZone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history. Join a workforce of 160 staff that live and breathe the Work Hard/ Play Hard culture. We are a leading provider of mobile phones, accessories, and telecommunications solutions across Perth. We pride ourselves on delivering excellent...
-
Customer Communications Officer
2 weeks ago
Perth, Western Australia Page Personnel Full time6 Month Contract- Diverse company with a great positive company culture**About Our Client**:Page Personnel has partnered with Australia's fourth busiest Airport in terms of passenger traffic, and operates 24 hours a day, seven days a week throughout the year. Our Client's significant role in the economic, social and cultural activities of this State by...
-
Community Manager
2 weeks ago
Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000Resort Leadership OpportunityThe Resort Manager plays a pivotal role in shaping the resort's vision and mission, driving collaboration with stakeholders to achieve strategic objectives.This position demands strong community/property/strata management skills, fostering relationships with homeowners, contractors, builders, and local authorities.The ideal...
