Customer Communications Manager

2 weeks ago

Perth, Australia Bankwest Full time

Bankwest Customer Communications Manager - 12 month opportunity
- 12 month opportunity
- Position location: Sydney (Eveleigh) or Perth

See yourself in our team

The Customer, Marketing & Communications (CMC) team is responsible for bringing the customer to life for Bankwest and for bringing Bankwest to life for customers, ensuring all our audiences (colleagues, customers, the community, partners, stakeholders and the local government) understand who Bankwest is.

The Marketing Communications team, a part of CMC, combines marketing, campaign management, broker engagement, community support and customer communications.

We want to attract and retain customers through our marketing communications initiatives and deliver outcomes geared towards our ambitious business goals.

Do work that matters

This is a contract role in the team for a 12mth period and can be based in Eveleigh or Perth. As a Customer Communications Manager, you’ll think holistically about the end-to-end customer experience and create compelling 1:1 communication journeys that support customers throughout their banking lifecycle.

Your responsibilities will include:

- Actively support the Marketing Communications Lead with prioritising, building, and deploying 1:1 communications in alignment with the wider communications strategy and business goals
- Work with data analytics, stakeholders, and marketing peers to clearly articulate a customer need or business problem and identify the right communications solution to deliver the best customer experience
- Work with data analytics and stakeholders to identify the right customer audience, ensuring alignment between targeting and content
- Implement multi-channel customer journeys in line with our standard operating procedures.
- Proactively seek out customer insights and results to inform future communications decisions, as well as identifying opportunities to improve operating efficiency

We're interested in hearing from people who have:

- Strong, versatile copywriting skills with the ability to write across multiple channels and within tone of voice guidelines.
- Proven experience delivering exceptional end to end customer communications programs with strong data and customer insight rationale.
- Strong collaborator with excellent stakeholder management skills and the ability to bring together diverse groups of people for a common goal.
- Desire to take ownership of assigned projects and work independently, whilst remaining aligned to strategy.
- Highly organised with strong attention to detail and time management skills, and the ability to work on a number of projects at the same.
- An understanding of customer data and how it can be used to deliver optimal customer journeys.
- Ability to report and use data to gain insight and be curious as to how communications/experiences could be improved.
- Intermediate MS Office Suite skills, including Outlook, Excel, Word, and PowerPoint.
- 3+ years’ experience in a similar role preferred
- Marketing or similar qualification or degree desirable but not essential.

Sidekick

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Advertising End Date: 09/02/2025

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