Customer Service Agent

5 days ago

Brisbane, Australia City Beach Australia Full time

We have an exciting opportunity for passionate Customer Service Agents to join our committed team at our Murarrie Distribution Centre

At City Beach people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof where value is placed on individual style, teamwork, authenticity, adaptability and a desire to exceed expectations. We stock some of the world's biggest brands across surf, skate, streetwear and fashion. Our stores are a hub that connect our customers to events, influencers and trends, allowing them to live life on their terms.

Reporting to the Customer Service Manager, you will be the first point of contact for all City Beach customers, ensuring our customers have an exceptional experience no matter what their query

**What you’ll be doing**:

- Directing all incoming calls to the relevant department, when applicable
- Processing and managing online customer orders
- Ensuring all customer related issues are escalated to the Customer Service Manager in a timely manner
- Receiving and processing gift cards orders

**What we’re looking for**:

- Demonstrated experience in a customer service environment
- High level of accuracy and attention to detail
- Well-developed communication skills
- Ability to work both under direction and autonomously
- Competent in MS Word and Excel
- Availability to work between 20 - 38 hours a week during the weekdays, typically morning shifts from 6am

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