Collections Account Manager

5 days ago

Sunshine Coast, Australia Ume Loans Full time

**Ume Loans**:
**Sunshine Coast**:
**Call Centre & Customer Service Collections**

Full time

**About us**:
Established in 2009, the core of our business is helping customers obtain loans even if they don't fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then they should be given the second chance they need, despite what may have happened in the past.

**Qualifications & Experience**
- Exceptional communication skills
- Customer centric mindset
- Experience in handling Customer complaints or dispute resolution will be advantagous
- Proactive and enthusiastic
- Ability to manage and achieve KPI's
- Willingness to take feedback and constantly improve
- Results driven
- Process driven
- Organised and able to multitask
- Experience in Collection Account Management will be advantagous
- We have a structured on boarding process with full in house training provided initially and on an ongoing basis

**Tasks & Responsibilities**
- Full day to day collection activity for a portfolio of customers, from 1 day overdue customers all the way through to Legal Action customers
- Both inbound and outbound calls as well as some skip locating activities will be involved
- Delving deep into our customers individual financial circumstances to fully understand their situation and negotiate the best outcome is vital
- Compliance to industry and company policies and guidelines

**The Perks**
- In addition to the base wage there is a monthly and quarterly high performance bonus for high performing team members
- Endless supply of Latte's, Tea and biscuits
- Enjoy a Birthday day off every year
- Monthly referral program where you can win prizes that support local businesses

**Next Step**:
Please send your Resume and covering letter addressing:
1. What has attracted you to this role?

2. Why do you feel this is the right opportunity for you?

**Important Note**:

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