E-commerce - Technology Products Sales Specialist

1 day ago

Sydney, Australia Rosman Australia Full time

E-commerce - Technology Products Sales Specialist

Hybrid working environment
- Fantastic Work/Life Balance
- Great bonus opportunities
- Fast growing online business

About the role:
The main responsibilities of the role include;
- Processing warranty claims
- Preparation of quotations
- Working as part of a team to achieve KPIs
- Assist with customer enquiries
- Supporting the sales team
- Supporting customer issues to achieve the best outcome for them

Warranties
- Warranty requests
- Submission of warranty items
- Warranty complaints
- Warranty timelines (no current automated feedback loops)
- Organising return shipment details

Shipping
- Confirming shipping details.
- Submitting change in shipping details to shipping companies

Ordering
- Taking customer payments
- Generating customer orders
- Fraud prevention

Stock
- Identifying stock opportunities
- Identifying pricing opportunities
- Submitting sell out reports to maintain tier 1 status
- Liaising with vendors to organise weekly changes to stock backorders

Advertising
- Identifying potential issues with products feeds/pricing/product listings
- Submitting feeds to advertising partners adroll/commissionfactory
- Checking feeds and issues with Google Shopping

Marketing
- Identifying key skus which can be used for marketing
- Liaising with marketing to push out aligned content

What do we want?

As the first point of contact for Rosman Computers we are looking for an energetic individual with previous experience in customer-facing roles, a winning attitude and a passion for customer service to join our team

Essential skills
- An outgoing and positive attitude
- High level of interpersonal skills
- A desire to achieve and exceed goals and targets
- The ability to work in a team and individually to achieve positive outcomes for customers
- Work within a team and positively influence team members
- The desire to work in an encouraging and supportive culture
- The ability to work under pressure with timelines
- Excellent attention to detail
- Previous experience in a sales role is desirable but not necessary
- Integrity, honesty, and trustworthiness
- Be collaborative, cooperative and a team player
- Show adaptability and flexibility
- A positive ‘can do’ attitude
- Determination, dedication, and commitment

If you believe you possess these qualities or have a willingness to learn, and this new and exciting opportunity appeals to you then APPLY NOW and take the next step towards your career in customer service

What we offer you:

- A competitive hourly base rate
- Sales and product training needed to succeed
- Ongoing one-on-one support
- The opportunity to build skills and experiences in a fast-paced environment with a leading company
- Opportunity to expand your role within the organization and develop a fulfilling career

**Salary**: Up to $80,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- New South Wales: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a strong interest in Technology

**Experience**:

- Customer Service: 2 years (preferred)
- Retail sales: 2 years (preferred)

Work Authorisation:

- Australia (required)

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