Customer Service
4 days ago
Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan
Job type: Casual
Organisation: Monash Health
**Salary**: Salary not specified
Occupation: Administration/Secretarial
Reference: 59547
**2 X Casual HIS Customer Service & Admissions Officer (Casey, Dandenong, Kingston)**
Our reception & admissions area is the first point of contact for consumers attending our services. As the face of Monash Health, having exceptional customer service skills is essential to providing patients, visitors and staff with the required support during their visit.
**About Monash Health**
**About The Role**
As a member of our team, expect to answer a range of questions and queries over the phone or face to face, provide directions to visitors, patients and staff, data entry into our Patient Information System (iPM), all whilst delivering exceptional customer service.
Availability is essential as our operations shifts are rostered between 06:30am - 08:00pm, Monday to Sunday. Staff are also required to work across sites.
**About You**
We welcome previous experience in a Healthcare setting with medical terminology an advantage. Above all we are looking for someone who can uphold Monash Health's ICARE values.
You Are Also:
- Have an excellent phone manner & communication skills
- Enthusiastic, compassionate & able to work collaboratively
- Demonstrate empathy and sensitivity towards visitors, patients & staff
- A team player
**What We Offer**:
- access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
- a supportive learning environment, should you wish to undertake postgraduate studies
In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP).
**How to Apply**
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Offers of employment can only be made once all required probity checks have been completed. These include:
- reference checks
- a clear Police Check conducted within the last three months
- a current Victorian Employee Working with Children’s Check (or proof of payment for same)
- proof of immunisation
A request to conduct probity checks does not guarantee that an offer of employment will be made.
Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.
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