Fraud Officer

4 days ago

Parramatta, Australia Westpac Group Full time

**How will I help?**

We have an exciting opportunity within our Merchant Fraud and Chargebacks team. Reporting to the Team Manager - you will be responsible for handling inbound calls and assessing transactions conducted via our merchant customer. You will build strong working relations with wider teams within Fraud Operations and liaise with internal Investigations teams on complex cases and escalate matters of concern.

This is a full time 12 months max term opportunity ( with a view to extend) based in our Parramatta Square office. For this role you must be available to work Monday to Sunday between 8am - 5pm including public holidays. You will be rostered 5 days a week.

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years.

**What do I need?**
- You will have demonstrated experience in delivering superior customer service and operational experience working with internal and external stakeholders.
- You must have strong written and verbal communication skills, excellent time management skills and ability to meet key performance indicators. Also, you must have the ability to learn multiple banking systems, procedures and operate efficiently across platforms.
- You will have a willingness to learn and progress your career as team members will be will be cross-skilled across our Disputes Resolution team in FCFP.

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years.

**What is it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility
- and champions inclusion.

**How do I Apply?**

The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice. The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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