Fraud & Scams Officer

1 day ago

Parramatta, Australia Westpac Group Full time

**Permanent full-time position**:

- **Based at Parramatta, January start**:

- **Ongoing training and development opportunities
**How will I help?**

Your responsibilities will include:

- Supporting customers who have been impacted by fraud/scams
- Promptly actioning fraud alerts
- Creating complete Fraud case files
- Providing a positive customer experience for inbound/outbound calls
- Identifying and recommending continuous improvement solutions

These are full-time, permanent positions based at our Parramatta office and starting on **Monday 13 **th **January 2025. **Our centre is operational 24/7 however the core hours we are seeking will be Monday to Friday 8am - 8pm. We do require you to be flexible to work outside of these hours when required.

We will provide you will 4 weeks of full time training Monday to Friday during business hours with ongoing training and support once you transition into your teams. Hybrid arrangements are available after the first 3-6 months.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Experience in a Fraud & Scams/anti-crime environment
- High attention to details with a curious and analytical mindset.
- Experience and passion for providing consistent and superior level of customer service.
- Ability to work with navigate multiple banking systems across various platforms.
- Knowledge of banking products and servicesExcellent customer service skills, with contact centre experience desirable

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?

  • Fraud Analyst

    1 week ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Fraud Analyst

    6 days ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • fraud & scams officer

    4 days ago

    parramatta, Australia Randstad Full time

    Fraud and Scam Officer - Big 4 BankYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the...

  • Fraud & Scam Officer

    6 days ago

    Parramatta, Australia Westpac Group Full time

    **Fraud & Scams Officer **- **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: -...

  • Fraud and Scams Officer

    6 days ago

    Parramatta, New South Wales, Australia Robert Walters Full time

    Job Title- Fraud & Scam OfficerLocation- ParramattaContract length- 12 monthsStart Date- Must be able to start before Christmas, please note there are 4 weeks of background checks that you must successfully passWhat will I be doing?Engaging with inbound and outbound calls, and online live chatsWorking in a fast-paced, high-pressure environment, keeping up to...

  • Fraud & Scams Officer

    2 weeks ago

    Parramatta, Australia Westpac Group Full time

    **Fraud & Scams Officer **- **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: -...

  • Fraud & Scam Officer (First Nations Identified Role)

    2 weeks ago

    Parramatta, Australia Westpac Group Full time

    Permanent full-time position - Based at ParramattaOngoing training and development opportunities **What’s the role?** Are you passionate and committed about protecting people/communities from financial crime? Join the Westpac team as a Fraud & Scams Officer where you will play an integral role in preventing, detecting and responding to fraudulent activity...

  • Fraud & Scams Officer (Applicants Must Identify As Aboriginal And/or Torres Strait Islander)

    2 weeks ago

    Parramatta, Australia Westpac Full time

    Create your best future and join Westpac as a **Fraud and Scams Officer** - Permanent Full-time position - Parramatta based - hybrid working after role competency - Join Westpac in the Fraud and Scams team to begin your career in Financial Crime **What’s the role?** As a Fraud and Scams Officer, you will assist customers experiencing suspicious activity,...

  • Fraud Officer

    2 weeks ago

    Parramatta, Australia Westpac Group Full time

    Bring your passion for customer service and help us achieve Westpac Vision - Unique opportunity to join the Financial Crime and Fraud Prevention team based in Parramatta - Full-time, 12-month fixed term position with the views of becoming permanent **How will I help?** As the Fraud & Scam Officer, you will be working within the Financial Crime and Fraud...

  • Manager, Business Controls

    1 week ago

    Parramatta, Australia Westpac Group Full time

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - Permanent Full-time - Sydney basedFantastic opportunity to further your risk exposure into Fraud and Scams **How will I help?** As a Manager, BCM you will play a crucial role in managing and mitigating...