Team Manager

4 days ago

Parramatta, Australia Westpac Group Full time

**Team Manager, Card & Digital Fraud - REQ 54627
- Permanent full-time position
- Parramatta locationNight shift - attractive penalty rates

**How will I help?**

Our Card & Digital Fraud Operations team works to support Westpac Group customers that have experienced online fraud and/or scams. As a Team Manager, you will build a proud culture focused on people care and continuous improvement, driving service level adherence and compliance obligations. In your new role, you will lead a team of around 15 consultants who support customers through inbound and outbound calls, as well as online chat platforms. You will coach and support your team through their calls, as well as being responsible for their ongoing training and career development.

This is a hybrid position at our Parramatta office. You will have the opportunity to go through paid training with our consultants, to learn more about the business area and get a good grounding in Card & Digital Fraud Operations.

**_To be successful in this role, you’ll be required to work on a rotating roster across our night shift hours Monday to Friday 8pm - 8am. Our operating hours are 24/7, so this position will cover the night shift with occasional work on weekends/public holidays also being required.
- **

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Previous leadership experience
- Good understanding of business processes and support systems
- Excellent stakeholder management and relationship building skills
- Ability to use business metrics to manage operations and drive efficiency
- Contact centre experience desirableComfortable with working on a rotating roster from 8pm - 8am (night shift)

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?

  • Team Manager

    3 days ago

    Parramatta, Australia Gallagher Full time

    **About Us**: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Team Manager

    1 week ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager: Payment Service Operations - 39587** **Full-time Permanent** **Hybrid Working Model** **Location - Parramatta, SYD** **How will I help?** Payments Service & Operations is responsible for servicing all customers of the Westpac Group relating to International Payments, Domestic Telegraphic Transfers and New Payments Platform Payments. The...

  • Team Manager

    4 days ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager, 48061 - Permanent Full-time opportunity - Parramatta Location Hybrid working model - currently 2 days in Parramatta office + WFH **How will I help?** We currently have an opportunity for Team Manager to join the Equipment Finance Operations team located in Parramatta. As a Team Manager you will play a pivotal role in managing performance...

  • Team Manager

    5 days ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager, Card & Digital Fraud - REQ 54627 - Permanent full-time position - Parramatta locationTake your career up a notch **How will I help? Our Card & Digital Fraud Operations team works to support Westpac Group customers that have experienced online fraud and/or scams. As a Team Manager, you will build a proud culture focused on people care and...

  • Team Manager

    1 week ago

    Parramatta, Australia Westpac Group Full time

    Permanent / Full time role - Parramatta location - Hybrid opportunity, 2-3 days in office **How will I help?** The principal purpose of this role is to lead, motivate and coach a team to provide superior service to our customers. The key objective is to create a high performance and customer-centric culture while supporting the business to deliver...

  • Team Manager

    6 days ago

    Parramatta, Australia Westpac Group Full time

    Permanent full time - Paramatta locationHybrid working arrangement - 3 days on office/2 days WFH **What’s the role?** The primary purpose of this role is to lead, motivate, and coach team members to deliver exceptional service. Your leadership will drive team performance to meet objectives, including service levels, productivity and quality. By...

  • Clinical Team Manager

    1 week ago

    Parramatta, Australia Bolton Clarke Full time

    When the Royal District Nursing Service (Victoria) and RSL Care (QLD) came together to become Bolton Clarke, it was with a shared vision in mind. To provide care leadership and services that truly enable, support and celebrate older and younger Australians to live well and age positively. Each day, more than 10,000 Australians welcome the support of our...

  • Clinical Team Manager

    1 week ago

    Parramatta, Australia Bolton Clarke Full time

    Hybrid Full Time permanent role | Parramatta CBD - Excellent opportunity to join a strong and passionate clinical team - Competitive Base Salary + Super + Generous Salary Packaging Benefits **The Role**: The Clinical Team Manager plays a critical role for the effective and efficient use of field resources to achieve optimal service delivery within the State...

  • Team Manager, Financial Crime

    1 week ago

    Parramatta, Australia Westpac Group Full time

    **Team Manager, Financial Crime** - Permanent, Full-time opportunity - Parramatta based - Hybrid working model **How will I help?** The Team Manager plays an integral role in the facilitation and development of a cohesive team environment and is responsible for ensuring the effective management of all business processes, people, risks and dependencies...

  • Team Manager

    6 days ago

    Parramatta, Australia AMP Limited Full time

    **The opportunity** Lending Operations delivers the right level of quality service, efficiently and effectively, to our customers, planners and advisers. The role of the Team Manager, Loan Servicing is to manage the mortgage loan servicing function to efficiently process loan servicing requests from the Banks’ existing customers and finance brokers. This...