Team Manager

7 days ago


Parramatta, Australia Westpac Group Full time

**Team Manager, Card & Digital Fraud - REQ 54627
- Permanent full-time position
- Parramatta locationNight shift - attractive penalty rates

**How will I help?**

Our Card & Digital Fraud Operations team works to support Westpac Group customers that have experienced online fraud and/or scams. As a Team Manager, you will build a proud culture focused on people care and continuous improvement, driving service level adherence and compliance obligations. In your new role, you will lead a team of around 15 consultants who support customers through inbound and outbound calls, as well as online chat platforms. You will coach and support your team through their calls, as well as being responsible for their ongoing training and career development.

This is a hybrid position at our Parramatta office. You will have the opportunity to go through paid training with our consultants, to learn more about the business area and get a good grounding in Card & Digital Fraud Operations.

**_To be successful in this role, you’ll be required to work on a rotating roster across our night shift hours Monday to Friday 8pm - 8am. Our operating hours are 24/7, so this position will cover the night shift with occasional work on weekends/public holidays also being required.
- **

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Previous leadership experience
- Good understanding of business processes and support systems
- Excellent stakeholder management and relationship building skills
- Ability to use business metrics to manage operations and drive efficiency
- Contact centre experience desirableComfortable with working on a rotating roster from 8pm - 8am (night shift)

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?


  • Team Manager

    7 days ago


    Parramatta, Australia Westpac Group Full time

    **Team Manager, 48061 - Permanent Full-time opportunity - Parramatta Location Hybrid working model - currently 2 days in Parramatta office + WFH **How will I help?** We currently have an opportunity for Team Manager to join the Equipment Finance Operations team located in Parramatta. As a Team Manager you will play a pivotal role in managing performance...

  • Team Manager

    3 days ago


    Parramatta, Australia St.George Full time

    **Team Manager - 40386** **Full-time Permanent** **Location - Parramatta Square** **How will I Help?** Group Operations (GO) consists of four lines of businesses with approximately 5,300 people across five countries. Each Business delivers services for our customers and our people and manages significant spend across Westpac Group. Mortgage Operations is...

  • Team Manager

    1 week ago


    Parramatta, Australia Westpac Group Full time

    Permanent full time - Paramatta locationHybrid working arrangement - 3 days on office/2 days WFH **What’s the role?** The primary purpose of this role is to lead, motivate, and coach team members to deliver exceptional service. Your leadership will drive team performance to meet objectives, including service levels, productivity and quality. By fostering a...


  • Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Team Manager

    1 week ago


    Parramatta, Australia AMP Limited Full time

    **The opportunity** Lending Operations delivers the right level of quality service, efficiently and effectively, to our customers, planners and advisers. The role of the Team Manager, Loan Servicing is to manage the mortgage loan servicing function to efficiently process loan servicing requests from the Banks’ existing customers and finance brokers. This...


  • Parramatta, Australia Haylo People Full time

    Bring your litigated claims leadership experience to a new role - Manage a team of specialist case managers - $130,000 - $145,000 Package + Bonus + Company Benefits Join a well-established insurer that has seen significant growth within its claims service provider team. - Manage a team of specialist case managers - 2 days in the office requirement -...


  • Parramatta, Australia Firstclass.com.au Full time

    **About the Opportunity**: We are developing our new brand **Platinum Cruising **to become** **the six star cruise specialist. **The Role** We are seeking a **Cruise Team Manager** who excels at sales, mentoring and motivating salespeople, exceeding targets, effective communication and relationship building. You can work in either the city or the...

  • Team Leader

    1 day ago


    Parramatta, Australia Pepper Full time

    **Who We Are** At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We aim to provide options for our customers and make a real difference to their lives. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as...

  • Team Manager

    1 week ago


    Parramatta, Australia Gallagher Full time

    **Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...

  • Team Manager

    1 week ago


    Parramatta, Australia Davidson Group Services Full time

    **About the Organisation** This organisation is a high profile, well known, household entity. It has significant scope and scale, having invested significantly in its infrastructure and operations. With a major transformation and continuous improvement initiative underway, this business is well placed to continue to invest in its people and processes to...