Ict Support Officer

**Join one of Victoria's leading not for profits**

**Permanent Full Time Position**

**About Us**:
Vinnies is where ‘good happens’

We’re the St Vincent de Paul Society Victoria or, more fondly, Vinnies Victoria. Most people know Vinnies as op shops, but did you know that it’s also where ‘Good Works’ happen? What this means is that for more than 165 years we’ve been a safety net for thousands of households across Victoria -including families - who fall through the cracks every year.

We provide practical and compassionate support to people across Victoria whose daily struggles can include putting food on the table, paying essential utilities and ensuring their children remain at school to obtain an education. We have many services and programs, including soup vans, education programs, home visitation programs and VincentCare Victoria (VCV), which assists some of Victoria’s most vulnerable communities, such as people experiencing homelessness, the housing crisis and family violence.

**About the Role**

This is a unique opportunity for a passionate and highly motivated ICT Support Officer to contribute and be a part of our incredible journey.

In this position, you will be providing first-level ICT customer support to our Vinnies sites, stores, and cohorts. In addition to this, you will also help in the realization of the ICT team's strategic goals through rolling out exciting new deployment initiatives.

**Key accountabilities include**:

- Support the ICT Team in the delivery of ICT Services and Customer Support;
- Provide procurement services ensuring timely delivery and accurate accounting of all Society ICT-related assets and services;
- Assist in the development, delivery, implementation and monitoring of assigned IT assets;
- Liaise with the Society and external vendors regarding the facilitation, support and use of telecommunications landline and mobile services;
- Document and improve procedures, being proactive in the design and implementation of efficient systems.

**About You**:
You are a vibrant and customer orientated-ICT Support person who is looking to join a highly skilled team that is focused on delivering customer outcomes. Well regarded for your customer service approach and your ability to engage with your customers you easily work with all skillsets to support and resolve issues. You are a proactive team member who thrives on contributing to a positive team culture to deliver outstanding work.

**More specifically you will have**:

- Experience in providing professional, customer focused ICT support to technical and non-technical personnel;
- Excellent communication skills (both written and verbal) with the ability to engage a range of users and help them embrace technology;
- Ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment;
- Demonstrated initiative and keen interest in staying up to date with technology.

**Why work for us? We offer**:

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- We are committed to professional development to make sure that your career keeps growing while you’re working with us.
- We make an incredible difference in the lives of thousands of people every year.
- We believe in families, so we like to provide a family-friendly environment in which to work.
- We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.

**#Join Good**

If this opportunity sounds perfect to you, we can’t wait to hear from you

Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role.

Click here for a copy of the Position Description.

**Applications close: Sunday 12th March at 11:30pm**

**Eligibility**

To be eligible for this role, you will need to have a Working with Children Check (WWCC) and complete a national police check issued by SVDP - the organisation will cover the cost.

***_St Vincent de Paul Society Victoria is proactive in supporting child safety_**

**_ We value diversity and aim to build an inclusive environment that champions, embraces and respects differences._