Team Leader

**Position Vacant**

**TEAM LEADER - ICT SERVICE DESK**
**FULL-TIME, PERMANENT
**Cranbrook School is seeking an enthusiastic and energetic ICT Service Desk Team Leader to
join our ICT team.

**ABOUT THE POSITION**

This is a full-time position based primarily at the Senior School campus in Bellevue Hill but
also working at our Junior School and Pre-School campuses.

The ICT Service Desk Team Leader will lead a team of Service Desk Officers to provide
excellent service delivery and support to staff, students and parents. Responsibilities
include Service Desk operations and management, project management and participation,
Apple systems administration and system compliance and documentation.

Cranbrook School staff enjoy a stimulating work environment as part of a team of talented
professionals, excellent opportunities for professional development, and attractive
remuneration and benefits.

**ABOUT YOU**

You are a collaborative and personable team player who enjoys meeting people and
building relationships. Possessing an investigative mindset, you are empathetic and a
demonstrate a customer service focus in all interactions. You have a deep understanding of
the user experience and user needs.

With a positive, solutions focused attitude you are highly organised, thrive in a busy and
varied work environment and are able to remain calm under pressure.

**SELECTION CRITERIA**

- A minimum of two years leading a Service Desk and experience in managing a small
team

- Tertiary qualifications in Information Technology or similar preferred
- Industry knowledge and experience in the practical administration of client operating

systems and managed software
- Service desk related technical systems administration experience - User accounts,

device preparation, user data administration, backup and restore, cloud services (O365,
Google, etc)

- Understanding of ITIL, ICT Change Management and ICT best practice principles. ITIL
certification desirable but not essential

communications technologies

- In-depth knowledge of Windows and MacOS desktop, laptop, tablet, mobile devices,
AV equipment, MFD’s and a laser printer fleet

- Experience in the practical usage of cloud data services to store, share and consume
data

- A firm commitment to safeguarding and promoting the welfare of children
- A demonstrated understanding of child safety and appropriate behaviours when

engaging with children.

Experience in the creation and maintenance of device agnostic, managed and BYOT
environments will be highly regarded.

**CLOSING DATE: 8 December 2024**

**HOW TO APPLY**

Applications should include a resume and a
cover letter addressing the selection criteria
and reasons for your interest in the position.
Details of at least three referees will be
requested from the successful applicant.

**ABOUT CRANBROOK SCHOOL**

Cranbrook is an Anglican, independent day
and boarding school, Pre-school to Year 12.

Our vision is to be a world class school which
encourages and enables all of our students
to explore, enjoy and fulfil their potential.
We lead our students to discover and make
the most of their talents, to thrive in, and
love the pursuit of, excellence. As a school
we energise the educational environment by
offering a rich and distinctive schooling both
within and beyond the curriculum and give
powerful pastoral support. Cranbrook builds
resilience and confidence so that each
student can face the challenges of the
twenty-first century with personal
confidence, intellectual versatility, academic
hunger and optimism.

Cranbrook is an International Baccalaureate
(IB) World School, and is accredited as an IB
Continuum School, offering the PYP, MYP
and IB Diploma Programme.

Cranbrook School is a child safe
organisation. We actively promote the safety
and wellbeing of all students and are
committed to protecting our students from
abuse and harm.

**WORKING WITH CHILDREN CHECK,**
**VACCINATION AND WORKING RIGHTS**

The successful applicant for this position will
be required to hold a current NSW Working
with Children Check clearance and be fully
vaccinated with a COVID-19 vaccine.

Applicants must be an Australian citizen or
permanent resident or hold a visa with
appropriate working rights.