Customer Service Officer

Shaver Shop is Australia’s market leading specialist retailer in the rapidly growing personal grooming market and we pride ourselves on our product knowledge and customer service. Shaver Shop dominates its core business of both men’s and female hair removal and it also enjoys a healthy market position across many other personal care categories such as power oral care, massagers, female beauty & hair care.

Shaver Shop currently supports its 125 corporate owned stores located across Australia and New Zealand via a Support Office team of around 50 people.
- **About You**_
- Ideally, 6 months + experience as a Customer Service Officer preferably in Retail industry.
- Hands-on operator who has a solid understanding of retail.
- Passionate about helping customers and delivering excellence in customer service.
- Very strong communication skills (both verbal and written).
- Strong active listening skills and ability to adapt communication style to audience.
- Excellent follow-up skills and desire to follow things through to full completion.
- Proactive, motivated, and able to work in a fast-paced environment.
- Ability to manage time, meet deadlines and prioritise tasks.
- Great attention to detail and high level of accuracy.
- Resilient with high emotional I.Q
- Must have a capacity and desire to learn and grow from constructive feedback.
- Ability to work in a team or autonomously with effective communication skills.
- Excellent time management and organisational skills.
- Able to work a minimum of 20 hours per week, on a 7-day rotating roster based on business requirements.
- **About the Role**_

To succeed in this fast paced and dynamic role, you should have exceptional customer service skills both verbally and written. You must be able to think outside the square but work within guidelines to uphold the best interests of the company. Most importantly, you must have a strong appreciation of how things 'work’ at store level including the desire to build a rapport with all customers.

**Responsibilities include but not limited to**:

- Liaise with stores to obtain solutions for all customers.
- Manage individual online orders from order placement to delivery on time and in full to customers.
- Answer all customer general enquiries in a timely manner.
- Assist and support in dealing with customer issues and complaints.
- Processing returns and refunds of online orders.
- Assisting with public online product enquires.
- Assisting with report building on customer enquiries, trends, new opportunities for business improvements and tracking of customer complaints.
- Support stores with web order and store-based customer solutions.
- Improve efficiency of web orders whilst upholding company objectives via regular checks of aged orders, system rejected orders as well as lost parcels.
- Liaising with AusPost and other courier companies to ensure customers have full visibility of their orders to ensure their delivery arrives in a timely fashion.
- Manage individual online order enquiries from order placement to delivery on time and in full to customers.
- Managing customer feedback and enquiries via social media platforms such as Facebook, Instagram, and Bazaar Voice.
- **What’s in it for you?**_

Along with the incredible career
- growth and opportunities as part of the Shaver Shop team, we can offer you:

- An opportunity to join a market leader that is financially strong.
- An opportunity to join a company that has a successful track record that spans 38 years.
- An opportunity to join a long-standing brand that is highly respected by its customers.
- An opportunity to join a dynamic team that is driven by action, results and performance.
- Career progression, personal development, and mentoring.
- Generous Team Member discounts on all SSG products.
- A supportive and customer centric team culture.

Start your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow, and succeed today and tomorrow.

**Welcome to Shaver Shop**

**Job Types**: Part-time, Fixed term
Contract length: 2 months

Work Location: In person