Ministerial Executive Support Officer

Organisation/Entity: Transport For NSW- Job Category: CEO & General Management- Job Location: Sydney, NSW, AU, 2020- Job Ref No: 69341- Employment Type: Permanent Full-Time- Salary Range: $94879.0-$104367.0**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**Greater Sydney Division**

Our division is redefining integrated transport choices to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play.

We have the single biggest place making opportunity at Transport in the coming years - reshaping Greater Sydney into a metropolis of three cities - Eastern Harbour City, Central River City (Parramatta) and Western Parkland City.

Greater Sydney is focused on these three unique cities and delivering a joined up transport network and services, to ensure these cities become the places that their customers and communities really want

**The Opportunity**

The Ministerial and Executive Support Officer position is a great opportunity for a customer focused person to play a key role in delivering quality administrative and support services within the GS Operations Branch and Office of the Chief Operations Officer

You will be joining an extremely supportive and collaborative team in a fast paced, high-volume environment, assisting with the management, effective coordination and collation of information from various divisions and regions, relating to customer feedback, cases, enquiries and complaints via several customer interfaces and channels. This role also includes preparing high-quality responses to correspondence, briefing notes, Parliamentary, GIPA and Cabinet support services.

Some of your key duties of the role will include:

- Manage customer feedback, queries and complaints within the Greater Sydney Operations Office of the COO Salesforce queue. Triaging cases in Salesforce may also be required on occasion.
- Assist with the management of internal and external requests received via our Customer Relations mailbox and Office of the COO mailbox
- Liaise regularly with the Senior Ministerial and Executive Services Officer and Ministerial and Business Coordinator regarding customer cases, feedback and complaints
- Manage Ministerial, Parliamentary and GIPA requests, allocating requests across the GS Operations branch, monitoring progress to ensure deadlines are met and provide support to our key SMEs and Executive leaders.
- Coordinate and manage records, complying with administrative systems, processes and policies to ensure information is accurate, stored correctly and accessible
- Deliver administrative support and services to your work team often within tight timeframes maintaining accuracy and attention to detail

Please click here to view the position description.

**About you**

You will have the ability to work independently and contribute effectively, in a collaborative team environment whilst maintaining a high level of work ethic.

Excellent written and verbal communication skills are essential. The role will give you great exposure to working with our Senior Executives, so the ability to build rapport and develop strong stakeholder relations at Executive level, across multiple internal and external sources is essential. You will need to leverage these relationships to seek the appropriate advice and information required to inform your decisions

The role will require a degree of flexibility, dealing with multiple requests. This may at times involve working longer hours to meet the required deadlines. You will need to be able to pivot quickly, manage and prioritise your workload, whilst managing expectations, and being able to exercise discretion in handling sensitive issues.

The home location for this role is our Elizabeth Street office in the Sydney CBD, however Transport for NSW offers flexible working arrangements and supports a balance of office and work from home options.

This position offers the opportunity to develop your skills and experience and further development opportunities within the team and wider GS Operations Branch.

**Salary and benefits**

The salary for this position is Tran