Patient Engagement Manager

2 weeks ago

Brisbane, Australia Queensland Health Full time

About the role
- To provide leadership and management of RBWH front reception area (trust and admissions) and the Volunteer Program including direction and management of the volunteer lifecycle.
- To provide strategic direction and leadership to administrative staff within a client focused multi-disciplinary environment. This role will facilitate effective business and administration practices, delegated activities and decisions that ensure the provision of an efficient administrative service, supporting staff and patients of the services provided by the Royal Brisbane and Women's Hospital.

About you
- Manage all aspects of the Volunteer Program across the Royal Brisbane and Women's Hospital, including all operational functions from acquisition, orientation, on-boarding, training, education, through to reward and recognition.
- Cultivate and maintain relationships with Key Metro North personnel with a view to grow the volunteer program to meet the needs of hospital departments, leading to a higher level of patient care.
- Develop and implement policies, procedure and guidelines that adhere to the objectives of the RBWH Volunteer Program and meet relevant Workplace Health and Safety compliance requirements (including Metro North compliance).
- Provide professional supervision, development and guidance to Volunteers within a complex and diverse multidisciplinary environment, identifying training needs, appraising performance, and addressing issues.
- Review and evaluate the Volunteer Program to determine if functional activities are smoothly integrated within the programs of the Hospital.
- Manage recruitment, orientation, training and ongoing supervision of administration staff using contemporary human resource management practices with particular reference to developing and enhancing staff competencies and experiences to support operational efficiency.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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