Patient Experience Manager

2 weeks ago

Brisbane, Australia Queensland Government Full time

**About the role

Deliver specialised patient experience knowledge and skills to support the Royal Brisbane and Women's Hospital (RBWH) patient experience and consumer feedback system by managing complex complaints; critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
Provide high-level advice and strategic direction to the Safety and Quality Leadership team for the prioritisation of facility-wide service improvement and research initiatives to achieve excellence in patient feedback management.

About you

Monitor and report patient feedback data/ key performance indicators, identify exemplar practice, and evaluate the consumer feedback system to identify opportunities for improvement.
Provide high-level advice and strategic direction to Safety and Quality Leadership team s for the prioritisation of facility-wide service improvement and research initiatives to achieve excellence in patient feedback management.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for Metro North Allied Health

Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous salary packaging
Additional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave
5% annual leave loading with up to 27.5% for shift workers
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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