Retailer Relationship Manager

Coldbuster Floor Heating is a fast growing, family-owned company, operating throughout Australia. Located in Frenchs Forest on Sydney's Northern Beaches, we pride ourselves on our great reputation and running a team with dedication and friendliness.

Reporting to the Managing Director, this role will be crucial to helping the business achieve its ambitious retailer growth plans.

Duties include, but are not limited to the following:
**Retail Relationship Management**:

- Manage and retain existing retailer relationships.
- Build, nurture and enhance strong, long-term trusting relationships with retail partners.
- Introduce and sell Coldbuster to new retail partners.
- Provide ongoing support to retailers, including coordinate, schedule and undertake all activities to sell/promote our products.
- Act as the primary point of contact for retailers, addressing their needs and concerns promptly and professionally to maximise client satisfaction.
- Conduct regular meetings and communicate effectively with retailers to understand their expectations and provide solutions.
- Ensure Retailers are sufficiently supplied with all sales tools and marketing items.

**Sales & Revenue Growth**:

- Develop and execute sales plans to meet or exceed revenue targets.
- Identify opportunities for expansion and growth within the accounts, driving increased sales and market share. Including upselling, cross-selling, and introducing new products to the retailer's portfolio.
- Analyse sales data and market trends to make data-driven decisions and recommendations.

**Market Analysis**:

- Stay updated on industry trends, consumer behaviour's, and competitor activities.
- Conduct market research to identify emerging opportunities and potential risks.

**Communication & Collaboration**:

- Foster strong communication and collaboration with marketing, sales, product development and operations departments, to ensure a cohesive approach to retailer support and align strategies.
- Monitor and provide regular feedback to the management team regarding insight, retailer performance, market intelligence & conditions, market competitor activities and industry developments to support strategic decision-making.
- Maximize benefits from CRM and sales/marketing initiatives.

**Requirements of the Successful Applicant**:

- Experience in retailer account management is essential, and within the building/ construction industry is strongly preferred.
- A proven track record and enjoyment building growth and long-term relationships with retailers through regular account meetings and helping clients get the most from our solutions and services.
- Bachelor’s degree in business administration, sales, marketing, or related field (or equivalent experience).
- Demonstrated ability to develop and execute successful account strategies, resulting in revenue growth.
- Excellent communication, negotiation, and interpersonal skills, including verbal, written and presentation skills.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Exceptional organisational, multitasking and time management skills.
- Results driven, with the personal drive, motivation, and initiative to forge growth and success.
- Strong work ethic, positive attitude, pro-active and willingness to learn.
- Able to work both independently and within a team environment.
- Proficient in Microsoft Office and CRM software.

**Benefits**:

- Be part of a fast-growing company with an exciting future
- Grow your career with a successful, award-winning team.
- Great office culture with a well-stocked kitchen and regular team lunches.
- Onsite parking.

This is the perfect opportunity to invest in your career while working with a supportive and energetic team.

**Salary**: $56,290.98 - $123,174.43 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person