IT Service Delivery Manager

**Job no**: 493321

**Work type**: Permanent - Full Time

**Location**: Brisbane CBD

**Categories**: Digital and Technology Group

**About Us**

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

**About the Role**

The Service Operations team is currently seeking a Service Delivery Manager to lead IT service desk, desktop support, and delivery functions ensuring top-tier technology support for our users. You will be instrumental in delivering quality customer-focused support services and enhancing our Service Desk Platform, while leading a dedicated team to provide exceptional service support. With a focus on delivering measurable service experiences, you’ll play a pivotal role in shaping the future of our service operations, making a meaningful impact on our organisation and its users.

This integral role of the Service Delivery Manager embodies dedication as a people-focused leader, maintaining a holistic perspective that encompasses people, ongoing operations and future outlook. They excel in leading people through change and fostering maturity, prioritising people at the forefront. With strong coaching capabilities, they have demonstrated their ability to uplift capability and support teams, ensuring a balance between people-centric leadership and achieving service delivery excellence.

In this landscape of continual progression, IT service management is poised to mature in its framework and operating model. This presents an opportunity to enhance risk maturity through the identification and mitigation of service operations-related risks, and to improve frameworks, policies, tools, and practices to uplift capability and improved ways of working.
- Adeptly navigate a dynamic digital and enterprise environment, leading and guiding the service operations team through the process of evolution.
- Excel as a change leader, championing the review and adaptation of service operations strategies for enhanced delivery outcomes.
- Navigate within a bimodal environment, bridging traditional and cloud-based systems to ensure effective operations and efficiency.
- Collaborate closely with digital technology and cross-functional teams, ensuring operational readiness and fostering innovation within the service delivery model, aligning efforts with broader organisational strategies, and leveraging emerging technologies.

**About the Team**

Within our Digital and Technology Group, the Service Operations team values the diverse backgrounds and experiences of its individuals, fostering an environment where everyone’s voice is respected and heard. They offer support and guidance to one another, creating a strong sense of community within the team. In our workplace, there’s always space for laughter and jokes, ensuring that alongside productivity, enjoyment thrives too.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

**How do I apply?**

To express your interest, please submit your resume and a one-page response. Your response should clearly demonstrate how your abilities, aptitude, skills, qualifications, knowledge, experience, or personal qualities align with the requirements outlined above and in the position description.

To access the **Service Delivery Manager position description**, please follow this link: Service Delivery Manager PD WorkCover Queensland.pdf

We are committed to finding amazing people to fill our vacancies but acknowledge that some standard recruitment processes do not always allow people, especially those from marginalised groups to shine. If there are any adjustments we can make or support we can offer in our recruitment process that will enable you to best present yourself and fully demonstrate your capability, please let us know how.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in a