Team Leader – Managed IT Services

20 hours ago

Brisbane, Queensland, Australia Interwise IT Full time $90,000 - $120,000 per year
About Us

Interwise IT is a trusted Queensland-based Managed Service Provider supporting SMBs across SE Qld and Northern NSW.

Operating since 2008, we've grown solely through referrals and reputation — not advertising. Our focus is long-term partnerships, consistency, and reliable delivery.

We're now strengthening our structure and seeking a Team Leader to coordinate daily service delivery, mentor our technicians, and enhance client outcomes.

This is a hands-on leadership role with a 6-month contract-to-permanent pathway for the right performer.

The Opportunity

You'll manage the daily workflow of our service desk, guide the team, and resolve escalations before they reach the CEO.

You'll help build structure, improve processes, and create the stability that allows the business — and you — to scale.

If you're a capable Senior Technician ready to step up into structured leadership, this is your opportunity to prove it.

Key Responsibilities
  • Coordinate daily ticket workflow and SLA compliance
  • Manage escalations before they reach the CEO
  • Mentor technicians and guide customer communication
  • Conduct weekly service reviews and client check-ins
  • Identify process gaps, documentation needs, and automation opportunities
  • Maintain accountability for quality, consistency, and follow-through
What You'll Bring
  • Proven MSP experience (Level 2 or 3) across Microsoft 365, networking, security, and VoIP
  • Strong troubleshooting, documentation, and communication skills
  • Calm, structured, and reliable under pressure
  • Experience guiding junior techs or supporting a small team
  • Desire to take ownership and help shape how the business operates
Why Join Interwise IT
  • Autonomy: Direct access to the CEO — no red tape
  • Growth Path: 6-month contract-to-permanent with clear metrics
  • Culture: Referral-only client base built on trust and consistency
  • Impact: Help shape systems, people, and service performance

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