Program Officer

Join a dynamic team in one of Melbourne's much-loved public cultural institutions.
- Great central location in an iconic building, close to public transport
- Fixed term, part time (0.6 FTE) opportunity

**About the Opportunity**

The Program Officer plays a key role in the administrative support of State Library Victoria's programs with an emphasis on the coordination of the Fellowships Program and the ongoing support of its Fellows. This role is pivotal in ensuring the seamless execution of the Fellowships Program, from inception to completion, while fostering and maintaining strong relationships with Fellows and key stakeholders.

The Program Officer is accountable for achieving the following key outcomes:

- Delivering responsive, tailored customer service to ensure an exceptional experience for applicants and program participants.
- Coordinating internal and external assessment panels to ensure fair and timely selection processes.
- Providing prompt and effective responses to all applicant inquiries.
- Offering training and generating reports on the SmartyGrants platform.
- Providing daily support to Fellows, including coordinating special events, program opportunities and social activities throughout the year to enhance their experience.
- Supporting a process of continuous improvement by providing constructive feedback on program delivery.
- Supporting delivery for other programs and initiatives in the Audience Engagement branch.

**About You**

In addition, you will have:

- Qualifications in related field or equivalent work experience.
- Demonstrated experience in working with Microsoft Office Suite and Grant Management Systems.
- A solid track record of working collaboratively and achieving outcomes in a team environment.
- A solid track record of stakeholder management, including fostering relationships over time and building report through excellent written and verbal communication.
- An excellent track record of coordination of high-volume administration tasks, including working under time constraints and to deadlines.
- Demonstrated organisation and problem-solving skills.
- Experience working in a museums/cultural institution is desirable.
- Experience in working with CRMs, such as Salesforce and SmartyGrants, is highly regarded.

**State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.**

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.

**How to apply**
- Resume
- Cover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement.

**Enquiries**

**Privacy Collection Notice**

Information about how we collect and use your personal information, and how you can contact us, can be found here.

**Reasonable Adjustments**

We want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, or the provision of a particular access service, please contact our People team.

If you are unable to make this deadline due to unforeseen personal circumstances, please get in contact to obtain a short extension to the deadline.

**Advertisement closes at 11.59pm Australian Eastern Standard Time on 8 December 2024.