Case Manager

4 days ago

Adelaide Region SA, Australia UnitingSA Full time

**Role Overview**:
**Key Responsibilities**
- Deliver case management services aligned with the UnitingSA framework for homelessness.
- Offer goal-oriented services to meet client and customer needs.
- Manage referrals, assess needs, and provide appropriate services.
- Respond to client enquiries and address complaints.
- Facilitate linkages and referrals to other agencies when needed.
- Identify priorities and manage high workloads to meet deadlines.
- Execute engaging programs for relevant service outcomes.
- Provide information and referral pathways for self-management support.

**Skills & Experience**:

- Essential: Hold a relevant Human Services qualification or equivalent degree.
- Desirable: Training related to complex needs in the Homelessness sector.
- Proven experience in diverse intervention models within human services.
- Skilled in crafting detailed reports.
- Expertise in case planning and complex case management for marginalised individuals.
- Hands-on Case Management experience, covering assessment, planning, referral, and advocacy.
- Provide diverse services, recognising the impact of complex needs in homelessness.
- Collaborate with a strengths-based approach for those at risk or experiencing homelessness.
- Efficiently coordinate with government and non-government agencies.
- Manage databases, and analyse data for reporting and service improvement.
- Report on trends and issues for those at risk or experiencing homelessness.

In return, you will work in a passionate and motivated organisation where you can see firsthand the positive difference you make in the lives of our community’s most vulnerable. We believe in developing and investing in our team and providing work/life balance through flexible work arrangements.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- 17.5% Annual Leave Loading
- Pet-friendly office
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

For a confidential discussion, please contact Jody Sachs, Manager, Homelessness Services on 0459 845 338

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