Case Manager

Support, training and guidance from experienced managers
- A positive and rewarding team culture - stimulating and rewarding opportunity
- Respected and established company: Johns Lyng Group - Disaster Recovery AU

**What’s on Offer**
- The opportunity to join an organisation with an exciting future
- A respected growing organisation
- Assist local communities
- A positive and rewarding team culture
- **Support, training and guidance from experienced manager**:

- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- Supportive, social and collaborative team
- **Vehicle, Fuel Card, Phone and Laptop provided**:

- **Competitive and attractive salary**

**The Role**: Are you motivated by the prospect of helping communities recover from natural disasters, as well as making communities better prepared for the future? Then Johns Lyng Disaster Management Australia is the perfect place to accelerate your career and have a positive impact on the lives of Australians in need.

**Key Duties & Responsibilities**:

- Managing a resident’s experience throughout the recovery program, including regular site visits to assist them navigate the repair and rebuilding process.
- Managing complex case management issues, complaints, vulnerable customers and prioritisations - including connecting residents with other recovery services as required.
- Working closely with estimating and building teams to ensure residents understand the repair works process.
- Regular reporting on progress to senior management and residents.
- Receive and handle calls from a diverse customer base
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Issue residential and commercial building contracts to customers, including processing and review of returned signed contracts

**Criteria**:

- Motivated by helping flood affected residents rebuild their lives
- Hold a Bachelor of Social Work or equivalent Human Services tertiary qualification highly regarded, **however not essential**:

- Demonstrated experience in delivering a responsive service to people with complex needs
- Demonstrated experience of working with vulnerable people
- Have a current Working with Children Check and a valid National Police Check, or willingness to obtain this
- Possession of an unrestricted NSW driver’s licence.
- Strong customer experience background
- Prior experience in an office-based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential
- We are a company of integrity and diversity._

If you are interested in furthering your career and developing your leadership skills further, I would love to hear from you. Tara Boell - 0438 777 427
- This role is a 12-month contract. We always endeavour to develop and retain talent _
- within our business. A review will take place at the 9-month mark to discuss ongoing permanent opportunities._
- Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process._