Injury Management Specialist

**Job Title: Injury Management Specialist (12-month maternity leave coverage)**
**Location**: Brisbane/Gold Coast QLD**

**Job Type**: Full-time**
**Department**: PCE/ Workers Compensation**
**Reports To**: Head of Workers Compensation**

**About the Role**:
**Key Responsibilities**:

- Enhance personal accountability and build capability amongst managers through influencing and

coaching to establish, implement and monitor effective early intervention, claims and injury
management programs for their staff.
- Drive improved performance in early intervention and injury management through education,

support, mentoring and technical advice to staff, HSRs and managers on injury management roles,
responsibilities, legal obligations, worker’s compensation legislation, processes, concerns and
queries.
- Partner with managers, insurers, early intervention and treatment providers to identify

opportunities and solutions that enhance return to work and rehabilitation outcomes for staff.
- Oversee the execution of site return to work and rehabilitation programs and provide advice and

assistance to managers, staff and treatment providers to develop suitable return to work plans.
- Implement effective case management (including complex and psychological claims) and maintain

records to a high standard in accordance with legislative and Healthscope requirements.
- Liaise with insurers and participate in claim reviews and premium meetings where relevant.
- Participate in and contribute to risk management activities including but not limited to: workplace

assessments to match functional capacity with suitable duties, support of wellbeing programs,
regarding injuries/illness declared in recruitment processes and participate in incident
investigations.
- Monitor and review early intervention and claims performance with Hospital Executive Teams to

identify and act on trends, hotspots and celebrate success.
- Participate and contribute to State and National WHSW forums and networks and advisory

committees to drive improvements to injury management.
Cross-functional Collaboration: Partner closely with the Injury Management team and Head of Workers Compensation to drive a continuous improvement approach to our workers compensation program.
Process Improvement: Identify and implement process improvements that enhance efficiency, reduce errors, and ensure compliance with internal and external regulations.
Compliance and Risk Management: Ensure that payroll and workers compensation activities adhere to legal and regulatory requirements, and mitigate any associated risks.

**Experience for Success**
- Minimum 5 years’ experience in injury management, claims, worker’s compensation and early

intervention
Knowledge for Success
- Early intervention
- Claims management
- Workers Compensation Law and regulations
- Communication skills (desirable)
- Influencing, negotiation and problem solving skills (desirable)

Qualifications for Success

**Mandatory**:

- Diploma in Occupational Therapy, Physiotherapy, Psychology or Exercise Physiology or higher (or

evidence working towards same)
- Vehicle drivers license appropriate to the State or Territory
- Return to Work Coordinator training appropriate to the State or Territory

**Desirable**:

- Certificate IV or higher in Personal Injury Management
- Certificate IV in Workplace Training and Assessment
- Incident and Investigation training, e.g. ICAM or similar
- Membership or affiliation with a personal injury or safety professional association

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunity to make a direct impact on the success and growth of the workers compensation program.
- Collaborative and supportive team environment.
- Ongoing professional development opportunities.