Customer Support

3 days ago

Yennora, Australia My Muscle Chef Full time

**About Us**:
My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.

**MYMC Values**:
We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

- Find a Better Way.
- Walk in our Customers' Shoes. Everyday.
- Challenge Ideas and Champion Solutions.
- Integrity is Stronger than Muscle.
- Enjoy the Journey

**About the role**:
As a Customer Support Officer for our Retail Team your objective is to provide superior assistance to the customer base by resolving various customer and delivery issues on the retail customers & dealers front. You will also be required to be a proactive go getter & build rapport with our customers and increase sales.

**Key Responsibilities**:

- Provide superior assistance to our customers via inbound/outbound calls
- Resolve customer issues in an efficient and effective manner
- Assist our business development and field sales team with admin support as required
- Liaise with existing and new customers about our products and services
- Process/place and amend new or existing orders.
- Upselling promotional products to align with business objectives.
- Track orders and liaise with internal/external logistics teams for any delivery questions

**Skills & Experience**:

- Previous experience in a customer facing role/customer service management (e.g. retail, contact centre, or hospitality).
- Previous experience in Sales & the FMCG space (Advantageous)
- Outstanding communication skills with the ability to build rapport quickly.
- Must have strong attention to detail as you will be required to key in large orders
- A proactive approach to problem-solving and a passion for helping others.
- Tech-savvy and comfortable using tools such as CRM systems and Microsoft Office Suite.
- A passion for making a difference in customers' lives (bonus points if you're into food or fitness).

**What We Offer**:

- Flexibility: We offer a hybrid work environment to suit your lifestyle
- Career Development: Gain exposure to cross-functional teams like marketing and logistics, with opportunities to grow within the company.
- Recognition Culture: We celebrate your wins and provide regular feedback to support your personal and professional growth.
- Impactful Work: Your voice matters Contribute to process improvements and our Voice of Customer program to shape the future of our business.
- Team Environment: Join a supportive, tight-knit team that values collaboration and innovation.
- On-site Gym: Train like a pro in our fully equipped on-site gym.
- MYMC Meals & Snacks on site daily

**Shift Details**:

- Our current Customer Service Hours are Monday to Friday from 8am - 5pm.
- Your work day will start between 8am - 9am & end between 4pm - 5pm (8 hour work days)

** Company Overview**:
Please visit our company website for more information

  • Customer Support

    1 day ago

    Yennora, New South Wales, Australia My Muscle Chef Pty Ltd Full time $60,000 - $80,000 per year

    About Us:My Muscle Chef (MYMC) is Australia's premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.MYMC Values:We pride ourselves on a set of values that...

  • Customer Support

    1 day ago

    Yennora NSW, Australia My Muscle Chef Full time $40,000 - $80,000 per year

    About Us:My Muscle Chef (MYMC) is Australia's premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.MYMC Values:We pride ourselves on a set of values that...

  • Customer Support Specialist

    3 days ago

    Yennora, Australia Coregas Full time

    **Who We Are** Coregas' vision is _Changing Gases, Changing Lives_. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value. We are looking for a superstar to join our team...

  • Customer Service Officer

    3 days ago

    Yennora, Australia Coregas Full time

    **Great location - free parking & close to train station**: - **Flexible work culture & supportive management**: - **Wesfarmers shares & other great benefits**: - **Free on-site staff parking and close access to train station **Who we are?** Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by...

  • Customer Service Officer

    1 week ago

    Yennora, Australia Coregas Full time

    **Who we are?** Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value. Our Customer Service team is now looking for a...

  • Customer Service Officer

    1 week ago

    Yennora, Australia Coregas Full time

    **Your new company** Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none. Our Customer Service team is now looking for a self-motivated and customer focused team player to assist us in achieving that goal at our Yennora or Newcastle...

  • Customer Service Coordinator

    1 day ago

    Yennora, New South Wales, Australia NW Professional Services Full time $60,000 - $80,000 per year

    Exciting opportunity for an experienced Customer Service Officer to join a Global Logistics business based in Yennora.Temp tp perm opportunityOnsite parkingSupportive culture38 hour week - 8am or 8:30am start timeImmediate startAbout the role:You will act as the link between Customers, Carriers and the Warehouse. You will book and track deliveries, answer...

  • Customer Service Administrator

    2 weeks ago

    Yennora, Australia Epson Full time

    **Our Organisation** Epson is a global leader in imaging technologies. We work in harmony with our environment and communities to make things that improve the way we all live and work. At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our...

  • Business Support Coordinator

    2 weeks ago

    Yennora, Australia Supply Chain Full time

    **Permanent full time role, Yennora based**: - **Hybrid Role**: - **Join a highly supportive, energetic, innovative team**: - **Build your career with Australia’s largest retail supply chain**: - **Engage with a range of internal and external stakeholders to deliver good customer experiences **The Opportunity** Every decision we make is designed with...

  • Technical Support Officer

    2 weeks ago

    Yennora, Australia Epson Full time

    International Brand - Excellent Early Career Opportunity Epson, one of Australia and the world’s leading imaging suppliers, currently has an excellent opportunity for an early-career, technically astute, motivated person to join our small, highly skilled and cohesive Customer Service & Support Team supporting the Office A4/A3 Printer/Copier/MFP/MFD...