Customer Support Specialist

4 days ago

Yennora, Australia Coregas Full time

**Who We Are**

Coregas' vision is _Changing Gases, Changing Lives_. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value.

We are looking for a superstar to join our team as _Customer Support Specialist - Healthcare_ (internal title: CoreCare Service Officer) to provide exceptional customer service to our internal and external customers. You will primarily be responsible in supporting the safe delivery of liquid products around hospitals and other healthcare facilities, as well as its maintaining and management of processes and procedures.

**What You Will Be Doing**

In this role, you will be responsible in, but not limited to;
- Acting as the first point of contact for hospital gas users service and support inquiries
- Physically distributing cylinders within the hospital and/ or other customer sites, from the central gas store
- Filling liquid nitrogen or other cryogenic liquids at the hospital facilities
- Managing administrative tasks such as order processing, invoicing, data entry, etc, to ensure service runs reliably and efficiently as per service level with customers
- Supporting hospital staff by providing training, advice and guidance
- Completing month-end and mid-month financial requirement such as reconciliation of sales dockets, hand-held transactions, and stock transfers
- Safely and efficiently operating fork-lift at hospital sites
- Liaising with transport coordinator, Team Leaders and administration personnel to provide accurate information in regard to delivery status, back order status, account management and cylinder holdings
- Ensuring a safe workplace for all Coregas team members and customers by maintaining compliance with the relevant safety standards, company policies, and legislations
- Reporting all risks, hazards, incidents and near-misses as per procedures

**What We Need From You**

To be considered for this role, you must have/ be;
- Year 12 HSC or a TAFE qualification
- Fork-lift license (desirable)
- Minimum 2 years experience in a similar role
- Experience in using Microsoft Office software such as Excel, Word and Outlook
- Unwavering commitment to customer service, safety and quality
- Strong verbal and written communication skill, and ability to build and maintain rapport with internal and external stakeholders of all levels
- Excellent attention to detail, and the ability to manage multiple priorities to meet deadlines without compromising safety and quality of work
- Strong ability to work as part of a team and independently
- Able to travel across different customer sites on a regular basis

**What We Can Offer You**

Coregas has an outstanding reputation for their commitment to their employees and encouraging both their professional and personal ambitions. We offer:

- Competitive salary and incentive program
- Opportunity to participate in the Wesfarmers Share Plan, recognition awards and education assistance
- Access to attractive discount offers from our partners on retail items, insurance, new car purchases, computers and private health insurance
- Ongoing career development and training

**Want to Know More?**

**How Do I Join the Team?**

Click the 'Apply' button below to send us your resume and covering letter

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