Customer Service Call Centre

1 week ago

Sydney, Australia Alexander Appointments Full time

$32 per hour
- Immediate start
- Blacktown area

**Customer Service Call Centre**
- **Delivery and order management of Pharmaceutical products**:

- **8am-4pm, 9am-5pm OR 10am-6pm Monday to Friday | Blacktown Area**:

- **$32 per hour + Super | ASAP Start**

**The company **We have a fantastic opening to join a Global Leader within the Logistics Industry. Based in over 220 Countries our client prides themselves on delivering a high-end service, specialising in courier services and international shipping. They are currently seeking an experienced Customer Service/Call Centre officer with great customer focus to join their growing team in South Western Sydney.

**About the role** Reporting to the Manager, you will be required to deliver end to end professional customer service to facilitate the effective service delivery of pharmaceutical, health and medical goods. You will commence training Monday to Friday 9am - 5pm. Once completely trained you will be transferred across to either the 8am-4pm, 9am-5pm or 10am - 6pm Monday to Friday shifts

The duties will include but not limited to:

- Customer Service answering high volume calls
- Processing orders via an in-house logging tool, Oracle and MS Outlook
- Processing Returns and Claims
- Maintain data integrity, confidentiality, and accuracy
- Tracking and tracing deliveries
- Updating customers in relation to deliveries

**About you** To be considered for this fantastic opportunity, you must have the following:

- Excellent Data integrity, efficiency, and accuracy
- High attention to detail
- MS Office skills including excel
- Superior communication skills both written and verbal
- Proven previous experience in Salesforce, Oracle, SAP, or other ERP systems
- Thorough understanding of Orders, Returns, Consignment Notes, and Reverse Purchase Orders
- Ability to work within a high volume, fast-paced environment
- Excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.
- A strong team and task focus
- Prior Transport/Logistics or Pharmaceutical/Medical Industry experience is desirable

**The benefits on offer** Our client offers so many additional perks including onsite parking, career progression, and a potential to be offered permanency. You will be positioned within one of the key teams focusing on medical and pharmaceutical products.

**What next** Applications will be reviewed for this role and

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