Operations Manager

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**:
This role will be a part of the Erskine Park Operations Department Leadership team reporting to the Senior Operations Manager. You will oversee a multi-faceted logistics hub for a luxury fashion client to provide excellent service while also delivering achieve strong business P&L objectives and deliver expected performance financially and service-wise results.

Operations are 24/5, three shift operation plus Saturday ½ day. You will have a total team of 40-70 staff including 3 Shift Supervisors and 7 team leaders operating a fast paced and dynamic pick / pack operation using RF and robotics (AMR).

**What you will be doing**:

- Warehouse operations, H&S and performance
- Ensure on-time infrastructure in place and SOP compliance to achieve quality and performance targets
- Introduce best practices to ensure optimised operations are delivered under the highest service quality
- Ensure all orders are dispatched on time and in full each day
- Ensure all inbound flows are processed within KPI
- Reporting KPI to management
- Ensure that client’s routine reports with monthly reports and internal scorecard are prepared in a timely and accurate manner
- Staff training, development & change management
- QHSE program ownership regarding your team and activities
- Develop creative solutions to both internal & external operational challenges
- Implement additional functions as mandated by management
- Operate customer relationship
- Establish, maintain and develop a strong relationship with client
- Act as the clients’ “center of gravity” on implementations and issue resolution
- Plan & attend regular client meetings to discuss processes, issues, mitigations & development opportunities
- Cost control & Personnel Resource Management
- Profit and loss responsibility
- Customer billing

**Requirements**:
Essential:

- Leading & managing teams that emphasise safety, housekeeping and continuous improvement with 5S, Lean management and relevant components
- Managing 3PL logístical operation
- P&L knowledge
- Prior experience managing Australian and international customer contracts and service expectations
- Local pallet and parcel freight distribution experience
- Experience with WMS systems (ideally Manhattan)

Desirable:

- Prior experience managing B2C & Ecommerce logístical operation will be an advantage

**What we offer**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.