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Customer Service

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Join a brand that is going global, with their mission-led product that is committed to making a change

**Your New Company**:
Located in the heart of the Sydney CBD, they are an award-winning and mission-led insurance provider specialising currently in motor insurance. Be a part of a company that is in full-growth mode, ready to take their mission across the world

**Your New Role**:
This isn’t your average customer service role. They're looking for individuals with a self-starter mentality who want to be part of building a new brand. As the heart of the company you will:

- Be the voice of the company, taking inbound calls and ensuring customers best-in-class experience
- Provide general administrative support, help with policy administration, arrange mid-term adjustments, renewals - and every and any type of customer support queries that come your way
- Educate customers about the value of their brand and offering
- Managing a broad range of customer queries and requests across our various channels: providing a professional and helpful service and effective customer communication.

**What You'll Need to Succeed**:

- If you don't have motor, any other insurance or phone-based financial services experience is preferred
- Your customer-centric and have a strong passion for delivering an outstanding customer experience
- You bring superb communication and relationship skills - you'll be the sort of person who builds rapport quickly
- PR & Citizen only as this is a full-time permanent role

**What You'll Get in Return**
- Perm full-time position with standard office hours, Sydney CBD location and flexible working offered
- $65-$70k depending on experience
- Be part of a company that genuinely wants to make a difference, strong mission and values in their product value and brand, feel like you really belong to something
- A supportive environment that genuinely cares. In this role you're not just 'another number' very family-feel environment

**What You Need to do Now**:
**LHS 297508**#2779796