Customer Administration Officer

6 days ago

Prahran, Australia Royal Freemasons Ltd Full time

**Are you ready for a career with more meaning?**

At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care.

**What’s in it for you?**
- ** Tax-free salary packaging to increase your income**:

- ** Dining and Accommodation benefits with Access pay**:

- ** A rewarding role, where you do make the difference.**
- ** Lead non-for-profit Aged Care Provider**

**Roster**:
**Week 1**: Monday, Tuesday, Wednesday 0900-1706

**Week 2**: Monday, Tuesday, Wednesday 0900-1706

**Key Requirements**
- First point of contact for customers, greet and assist visitors
- Demonstrate a customer focus to both internal and external customers.
- Ensure employee, resident, prospective resident, and family confidentiality.
- Ensure the correct storage and archiving of records
- Answer all incoming calls, responding to inquiries as necessary
- Assistance with rostering staff using TimeTarget software
- Recruitment and HR administration assistance

**Skills and Experience**
- Demonstrated experience in providing excellent customer service
- High level of computer literacy with aged care software and MS Office
- Excellent communication, problem identification and resolution skills
- Demonstrates enthusiasm, energy, inquisitiveness, initiative and innovative thinking
- Has a warm uplifting personality that can communicate and relate to older people
- Excellent personal presentation

**Benefits**:

- Flexible working arrangements
- Salary sacrifice of up to $15,900 (tax-free) to increase your take-home income
- Further learning and career development opportunities
- Paid study leave
- Find out more benefits on ourwebsite

**NDIS Worker Screening Check (includes Australian Federal Police Check)**
Royal Freemasons is a NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check.

**Mandatory Vaccines**All aged care workers must be vaccinated against Covid-19 (3 vaccines) and encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

**Recruitment Agencies are requested to kindly NOT contact us**

Royal Freemasons are committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace, covid-19 and influenza vaccine program.

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