Front Office Supervisor

2 weeks ago

Adelaide Region SA, Australia SKYCITY Full time

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

As borders open and travel resumes, we are thrilled to be expanding our exciting and vibrant Front Office team, and are now looking for a Front Office Supervisor to join our team on a full time basis.

As the Front Office Supervisor, you will be responsible for the oversight and guest experience delivery of the Front Office operations and assisting in maintaining the required level of presentation and service within Eos. Supporting the Assistant Front Office Manager, you will ensure that all guests receive exceptional service each day in all moments and experiences throughout their stay, whilst embedding a 'live extraordinary' guest experience culture throughout the Front Office team. Delivering on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, the Front Office Supervisor will achieve this by ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. The Front Office team will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

With proven experience in delivering exceptional Front Office operations and heightened guest experience in a luxury hotel environment, you will continue your success through your demonstrated knowledge and understanding of Front Office and Reservations systems. You will possess a high attention to detail, superb organisational ability and administrative skills, excellent communication skills and a natural ability to lead teams and nurture a performance-focused culture.
- At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs._

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