Front Office Duty Manager

**Job No**: STAM20241221
**Location**: Adelaide, SA
Front Office Duty Manager
**Location**: Adelaide, South Australia
Join the Front Office Team at Stamford Grand Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Reporting to the Front Office Manager, we seek a welcoming and friendly professional who has the ability to welcome all guests to our Hotel with a warm and engaging smile. As our first impression maker we seek a professional leader with a service driven passion for excellence, who understand what “going the extra mile” means, whether its upselling one of our 220 luxury rooms to suites or to a magnificent ocean view, or introducing our bustling Horizons Lounge, or our delightful Promenade Restaurant. Our beach front Grand Bar is another one of our inhouse offerings. We embrace to create an eat, sleep and relaxed atmosphere of sophistication or fun, for all guest to enjoy their unique experience.
Core Functions of your role
The role coordinates to oversee the running of the Hotel in the absence of senior management, supporting the Front Office Manager and team, monitoring Hotel security and maximising the profitability of venue areas.
Oversee all departmental objectives, work schedules, budgets, policies, and procedures
Monitor grooming standards, and performance of the team, further develop a teamworking culture
Conduct regular departmental meetings/briefings for team development to ensure staff remain up to date with policies, SOP’s and daily objectives
Ensure smooth coordination of group arrivals and ensure preparations are made for VIPs and return guests, this includes our Airline Crew
Provide clear concise communication to all departments and stakeholders within the Hotel
Effectively and efficiently assist to resolve guests concerns and all discrepancies, including incidents in a timely manner
Lead by example and provide exceptional genuine service during every guest encounter
Drive incentive programs to maximise revenue
When required assist with concierge duties by relocating guest
Manage emergency situations and give first response to medical situations
Undertake regular security inspections of Hotel premises and surrounds
Actively drive in depth handover meetings, handed over to the next senior leader on shift to ensure continuity of service and a resolve
Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance
About you
A qualification in Hospitality Management (desirable)
Current RSA, First Aid Certification and a current driver’s license
Experience as a Fire Warden and First Aid Officer (desirable)
Experience as a Duty Manager in a 5-star environment (highly desirable)
Experience with hotel booking systems - preferably Opera (desirable)
Excellent communication skills (both written & verbal)
Excellent problem-solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Have legal requirements to live and work unrestricted in Australia
Be able to work full time hours in line with roster requirements to support operations
Benefits & Perks
Discounted meals and non-alcoholic beverages
Supplied meals during allocated rostered shifts
Employee Assistance Program
Discounted dry-cleaning allowance
Career growth opportunities
Discounted onsite car parking
How to Apply
No recruitment agencies please.
**Applications close**: 20 January 2025
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law #sga