Parts Interpreter

2 weeks ago

Wacol, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**What’s in it for you?**

**Hitachi Benefits**:

- ** TWO bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity
- ** Flexible Working Arrangements**:the ability to work from home up to 2 days per week
- ** Health**:Discounted Medibank health insurance policy
- ** Wellness program**:access to Employee Assistance Program
- ** Uniform**:Generous corporate uniform supplied
- ** Training and Development**:Continuous training and upskilling with real career development opportunities
- ** Home Electrical Appliances**: Employee exclusive staff discounts on Hitachi goods
- ** Convenient Location**:Revesby with access to FREE onsite parking

**The Opportunity**

Are you an automotive parts interpreter or mechanic looking to venture into the heavy machinery industry with a leading brand?

As part of our National Contact Centre team, this role based in Wacol will make you a key point of contact for all inbound queries relating to parts, where you will be well supported to provide a range of OEM level services ranging from sourcing parts, and customer query management within our call centre.

**In this role you will be responsible for**:

- Interpreting and processing customer parts requests such as pricing, availability of stock and order enquiries
- Sourcing parts from other sources as required
- Exercising your strong computer skills, data entry accuracy and attention to detail

**About You**
- Strong Mechanical aptitude
- Exceptional customer service skills
- Experience in either parts interpreting or mechanical roles
- A helpful and adaptable approach when understanding customer needs
- Strong computer literacy
- The ability to professionally articulate and clearly communicate to internal and external customers

Video

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