Onboarding Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and **Storman**.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.

**About the role**:
We’re looking for a proactive and customer-focused **Onboarding Specialist** to join our team, playing a key role in welcoming new customers to our **Ezidebit** and **Eway** brands. You'll be the first point of contact in the customer journey—ensuring a smooth, supportive, and professional onboarding experience that drives activation and long-term success.

**What You’ll Do**:

- Engage with customers via inbound and outbound calls to guide them through onboarding and address any hurdles;
- Carry out initial compliance checks in line with Credit/Risk guidelines;
- Support customers through the onboarding journey, ensuring timely follow-up and resolution of queries;
- Manage updates and account changes, including ownership changes, product add-ons, and fee plan adjustments;
- Accurately track tasks using productivity and scheduling tools;
- Work closely with internal teams to stay aligned on product updates, client strategies, and documentation requirements;
- Identify opportunities to streamline and improve the onboarding process, using data and customer insights;
- Maintain high data integrity and ensure a seamless, compliant onboarding experience;
- Meet performance targets related to account activation, accuracy, and customer engagement.

**About You**:
You’re a confident communicator with a passion for delivering exceptional customer experiences. You thrive in a dynamic, fast-paced environment and can think creatively to overcome challenges while keeping the customer front of mind.

**You’ll bring**:

- A customer-first mindset and strong problem-solving skills;
- Excellent verbal and written communication, with the ability to simplify complex processes;
- Proven ability to build rapport and work effectively with a wide range of stakeholders;
- Strong organisational skills and attention to detail;
- A proactive attitude, with the ability to manage shifting priorities;
- Comfort with using multiple systems and tools to manage tasks and customer interactions;
- Willingness to learn and grow with coaching and feedback.

**Nice to Have**:

- Experience in the payments or financial services industry;
- Familiarity with Salesforce, Genesys, or similar CRM/workflow systems;
- Understanding of accounting procedures or financial systems.

**Salary**

The salary range for this role is $67, 000 - 70, 000 per annum + superannuation.

**Our Benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and and Employee Stock Purchase Plan.

**Ready to Apply?**:

- We respectfully ask that no recruiters contact us with regards to this role._

LI-HYBRID